Frankston City Council provides Community Care services to support residents who need additional assistance to live independently at home and remain connected to their community.
These services are available for:
- People living with a disability
Council delivers support through two main programs:
- Commonwealth Home Support Program (CHSP): for people aged 65 and over, or 50 and over for Aboriginal and Torres Strait Islander people.
- Home and Community Care Program for Younger People (HACC–PYP): for people under 65, or under 50 for Aboriginal and Torres Strait Islander people.
These programs include help with household tasks, personal care and social support.
From 30 June 2026, Frankston City Council will move to a shared delivery model for Community Care services. Under this model, some services will continue to be delivered by Council, while others will transition to approved external providers.
This decision follows extensive community engagement and consultation with government partners. Between February and April 2025, nearly 1,000 people — including clients, carers, staff, local providers and community members — shared their views through the Connecting with Community Care engagement. Many expressed a strong wish to see no change, highlighting how deeply these services are valued.
National aged care reforms are reshaping how services are funded, managed and delivered, prompting most councils across Victoria to review their role in aged and community care.
After listening to community feedback and considering all available options, Council determined that a shared delivery model is the most suitable way forward, as it allows Council to retain some services where possible, while supporting a stronger local care network and focusing our efforts where they can add the most value. The decision aims to balance the wellbeing of clients, staff and the wider community with Council’s need to ensure services remain viable, compliant and financially sustainable into the future.
As a result, Council will transition out of providing some services under the Commonwealth Home Support Program (CHSP) and all services under the Home and Community Care Program for Younger People (HACC–PYP) before 30 June 2026.
We want to reassure everyone that there will be no immediate changes to services. Support will continue as usual and any adjustments will be introduced gradually and with plenty of notice.
Council is working closely with government partners to make the transition as smooth as possible. A dedicated Community Care Transition team has been established to coordinate the process, provide information and assist clients as they move to new providers.
In April 2026, Council will also introduce a Community Care Navigation and Advocacy service to help clients better understand the changing care system and connect with the right providers and support services.
Check out the media release and Frequently Asked Questions (FAQs) sections below, or contact our Community Care Transition team on (03) 9784 1818 or CommunityCareConnect@frankston.vic.gov.au
Frankston City Council will continue providing the following Community Care services to CHSP clients only, with funding from the Australian Government:
Meals on Wheels / Delivered meals
Meals on Wheels provides nourishing meals up to 7 days a week to eligible residents.
Hot meals are delivered to your home Monday to Friday between 11 am and 1 pm. Frozen meals for weekends and public holidays are also available.
Group social support
The Bus Outings Program encourages older residents to socialise and have fun with other members of the community.
Council staff and volunteers organise regular, low-cost group outings. Participants can enjoy time in a safe, friendly environment at different locations. We accommodate walking aids (wheeled walkers), but you must be physically independent.
Additionally, Council will continue to fully fund and operate the community transport service, which will remain available to all eligible community members.
Community Transport
The Community Transport Program provides a safe, friendly and reliable service for residents who may find public or private transport difficult.
The door-to-door service runs on a fixed timetable to different locations, such as:
- shopping centre
- seniors clubs
- Peninsula Aquatic Recreation Centre
- exercise programs
- Frankston Library.
Transport is not provided to meet individual appointments. Gold coin donations, paid directly to the driver, help with the costs of running the service.
Walking aids (wheeled walkers) are welcome, as long as you are physically independent.
Frankston City Council will be transitioning the following Community Care services to other approved providers by 30 June 2026. There will be no immediate changes to services for current clients.
- Domestic assistance (including unescorted shopping)
- Social support individual (escorted shopping)
- Personal care
- Respite care
- Home maintenance and modifications
- HACC-PYP Assessment
- Meals on Wheels (HACC-PYP only)
New requests for services that have availability still being accepted and there will be no immediate changes to services for current clients, however the services will transition to approved external providers before 30 June 2026
HACC-PYP assessment services
The HACC-PYP Assessment team are continuing to accepting new referrals and review existing clients for residents under 65, or under 50 for Aboriginal and Torres Strait Islander people who are not currently receiving services via the National Disability Insurance Scheme (NDIS) and require supports to maintain independence; to manage at home and in the community. Contact Council’s Intact Officers via telephone on 9784 1933 or by completing the online referral form.
Meals on wheels / Delivered meals (HACC-PYP clients only)
Meals on Wheels provides nourishing meals up to 7 days a week to eligible residents.
Hot meals are delivered to your home Monday to Friday between 11 am and 1 pm. Frozen meals for weekends and public holidays are also available.
Home maintenance and modifications
Home maintenance staff can help with minor repairs, maintenance and modifications to keep your home safe and secure, such as:
- Installing ramps, handrails, grab rails, handheld shower fittings (referral needed)
- Fixing jammed doors, handles and catches
- Installing smoke detectors and changing batteries
Flexible service response
This is a service for HACC-PYP clients who have been assessed as eligible for this service type. This may include supports with social connection and community wellbeing.
The way you access services is different for each program.
My Aged Care: Commonwealth Home Support Programme (CHSP)
To access aged care services, you will need to register with My Aged Care. They will ask you a series of questions to decide what level of assessment you require.
Once they determine that you have entry level aged care needs, the local Regional Assessment Service may arrange a free assessment at your home. This will help decide your support needs to remain living safely and independently.
Referrals for care can be made by:
- the person needing services (you)
- a family member
- a health professional.
To register, call My Aged Care Centre on 1800 200 422 from:
- 8 am to 8 pm, Monday to Friday
- 10 am to 2 pm on Saturday.
In you need an interpreter, call 131 450. You can find more information at My Aged Care website.
Home and Community Care Program for Younger People (HACC PYP)
The HACC PYP provides services for people with disabilities and their carers. Younger people are:
- aged under 65
- aged under 50 for Aboriginal and Torres Strait Islander people.
The program gives people with disability a basic level of support service to live safely and independently in their home and community.
To access the program, you’ll need to register for an assessment to determine:
- eligibility
- level of care.
Once your needs have been decided, Council will provide in-home support services to you. Referrals to external services providers may also be needed.
Referrals can be made by:
- the person needing services (you)
- a family member
- a health professional.
Register now
Fees can vary based on income and your ability to pay for services. Once you complete your initial assessment, we will discuss your fees with you.
We review fees annually. They are determined based on the current Victorian Home and Community Care (HACC) program fees policy and the Commonwealth Home Support Programme (CHSP).