Request compensation claim from Council by completing a Request for compensation form.
Before submitting your claim, please visit the Request for Compensation FAQs page to determine if you are eligible for lodgement
If you are seeking compensation for loss or damage from an incident, which you believe has been caused by negligence, Council will investigate the circumstances of the incident to establish whether or not Council has any legal liability.
All claims are assessed on prevailing legal frameworks.
Waste Collection Matters
Damage from waste truck
Please do not complete a Request for Compensation Form if the matter relates to an incident involving property damaged due to hard waste or kerbside collections. This service is provided by independent contractors of Council and are the owners of the vehicles and therefore responsible for investigating and responding to any incidents or accidents.
If you have not already done so, proceed to Frankston City Council Customer Complaints Process or contact Council directly on 1300 322 322 and request to speak to the Collection Services Team.
You can see which Authority is responsible for roads Within Frankston City via the map below
Before proceeding with your claim, please check that Council is the responsible road authority and the correct agency to assess your claim.
Council is not the only body that is responsible for the maintenance and repair of the road network.
A list of VicRoads managed roads is available from our website Managing our roads - Frankston City Council.
If Council is not the responsible road authority, please re-direct your claim to the relevant authority.
VicRoads -
https://www.vicroads.vic.gov.au/about-vicroads/acts-and-regulations/notice-of-incident
Eastlink/Peninsula link -
https://www.eastlink.com.au/enquiries/vehicle-damage
To find out who is responsible for a road, type the road name into the search bar below and refer to the Road Authority Responsibility Key.
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