Social Media

Social Media  - Terms of Use

Moderation guidelines for Frankston City Council's Social Media pages

This site is monitored between 9am and 5pm from Monday to Friday. Posting outside these times may occur on occasions in the interest of informing the community. Frankston City Council encourages discussion via this social media page, but reserves the right to remove any comment that is deemed spam, including:  

  • Non-council related issues  
  • Defamatory posts and comments 
  • Religious and racial propaganda  
  • Business promotion for commercial gain
  • Multiple posting relating to the same theme

As a Facebook user, Council complies with the Facebook Statement of Rights and Responsibilities ( and related Facebook policies, and requests that friends of Council’s Facebook page do the same. Council is also required to comply with the Privacy and Data Protection Act 2014. For more information please visit

To ensure Council’s social media pages remain a welcoming channel for all visitors, we moderate the page when needed. We ask that when contributing your views to Council’s social media page, you:

  • Do not harass, abuse, threaten or discriminate against other users  
  • Do not post items that are likely to offend others, including references to an individual or group’s age, disability, gender, political affiliation, race, religion or sexuality
  • Do not use obscene or offensive language  
  • Do not continuously post repeat comments or spam existing posts - this may result in the user being banned permanently from accessing the page
  • Do not excessively post or tag Council - this impacts on the ability of others to access the page to engage with Council
  • Protect your personal privacy by not publicly posting personal information, such as email addresses, phone numbers and home addresses on Council’s page
  • Do not post other people’s personal information, including email addresses, phone numbers and home addresses
  • Do not post images which clearly identify your address, or the address of another individual
  • Do not post personal enquiries as they will not be responded to publicly. Council provides more secure options for making personal enquiries, visit

Failure to adhere to the above guidelines will result in moderation and potential untagging, banning or post removal. Council is not able to reply to all posts and messages. For more information please contact Council on 1300 322 322.