Community Satisfaction Survey
Community Satisfaction Survey 2025
The 2025 Community Satisfaction Survey results show Frankston City Council maintained its good level of overall satisfaction rate of 7.0, this result was slightly down on the metro average of 7.1.
The Survey was conducted by independent research company Metropolis Research Pty Ltd. during May 2025 as a face-to-face doorstop interview. A sample size of 800 residents were drawn proportionally across all the suburbs within the municipality, which is double the state requirement.
Of Frankston City Council’s 33 services and facilities, respondents rated their importance at 9.1 (up 1% on 2024) with a satisfaction score of 7.8 (up 1% on 2024).
The average satisfaction with the 33 included services and facilities can best be summarised:
• Excellent – for weekly garbage collection, fortnightly recycling collection, local library, food and garden waste collection, services for children from birth to 5 years of age, sports ovals, community centres and neighbourhood houses, Frankston Memorial Park, youth services for 12 to 24 year olds, hard rubbish collection, glass recycling, aquatic and leisure centres, arts and cultural events, programs, and activities, recycling and recovery centre, the provision and maintenance of playgrounds, services for seniors, the provision and maintenance of parks, gardens, and reserves, and animal management.
• Very Good – for Council’s website, services for people with disability, litter collection in public areas, on and off road bike paths, local traffic management, drains maintenance and repairs, the provision and maintenance of street trees, the maintenance and cleaning of shopping strips, footpath maintenance and repairs, and the Frankston City News.
• Good – for parking enforcement, Council support for local business, the maintenance and repair of sealed local roads, and public toilets.
• Solid – for planning applications.
Services and facilities with the highest community satisfaction:
Weekly garbage and Fortnightly recycling collections
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Frankston City 8.8 vs Metro 8.5
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Local Library
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Frankston City 8.6 vs Metro 8.4
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Food and garden waste collection
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Frankston City 8.6 vs Metro 8.5
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Services for children (birth to 5 years of age)
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Frankston City 8.6 vs Metro 7.8
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Sports ovals and other local sporting facilities
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Frankston City 8.4 vs Metro 8.2
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Services and facilities with the lowest community satisfaction:
Planning applications
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Frankston City 6.3 vs Metro 7.2
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Maintenance and repair of major arterial roads
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Frankston City 6.6 vs Metro 7.0
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Public toilets
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Frankston City 6.8 vs Metro 6.8
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Maintenance and repair of sealed local roads
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Frankston City 7.0 vs Metro 7.3
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Council support for local business
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Frankston City 7.0 vs Metro n.a.
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Whilst not an influencing factor on overall satisfaction, there was a large portion of respondents (29%) who felt that safety, policing, and crime were a most important issue to address within the municipality. This is understandable in the current climate and the reason why Council have adopted both the Safer Communities Strategy (2023-33) and the Young Street Action Plan, along with an increased investment in this area in the 2025-26 Budget.
Council officers are committed to further analysis of the results through the Service Planning process and committed to implement any actions necessary to improve our community.
Download the 2025 Frankston City Council Community Satisfaction Survey Report(PDF, 11MB)