Community Satisfaction Survey
Community Satisfaction Survey 2026
The 2026 Community Satisfaction Survey results show Frankston City Council achieved its best ever level of overall satisfaction with a score of 7.2, equal with the metro average.
The Survey was conducted by independent research company Metropolis Research Pty Ltd. during May and June 2026 as a face-to-face doorstop interview. A sample size of 800 residents were drawn proportionally across all the suburbs within the municipality, which is double the state requirement.
Of Frankston City Council’s 33 services and facilities, respondents rated their importance at 9.2 (up 1 point on 2025) with a satisfaction score of 8.1 (up 3 points on 2025).
The average satisfaction with the 33 included services and facilities can best be summarised:
- Excellent –for weekly garbage collection, fortnightly recycling collection, local library, glass recycling, hard rubbish collection, food and garden waste collection, sports ovals and other local sporting facilities, aquatic and leisure centres, the recycling and recovery centre, services for children from birth to 5 years of age, arts and cultural events, programs, and activities, animal management, community centres and neighbourhood houses, the Frankston Memorial Park, the provision and maintenance of parks, gardens, and reserves, the provision and maintenance of playgrounds, Council’s website (up from “very good”), on and off road bike paths (up from “very good”), services for seniors, local traffic management (up from “very good”), litter collection in public areas (up from “very good”), the provision and maintenance of street trees (up from “very good”), drains maintenance and repairs (up from “very good”), parking enforcement (up from “good”), the Frankston City News (up from “very good”), services for people with disability (up from “very good”), and the maintenance and cleaning of shopping strips (up from “very good”).
- Very Good –for youth services for 12- to 24-year-olds (down from “excellent”), footpath maintenance and repairs, the maintenance and repair of sealed local roads (up from “good”), public toilets (up from “good”), Council support for local business (up from “good”), and the maintenance and repair of major arterial roads (managed by VicRoads).
- Good –for planning applications (up from “solid”).
Services and facilities with the highest community satisfaction:
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All kerbside waste related services
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Frankston City 8.8 vs Metro 8.6
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Local Library
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Frankston City 8.7 vs Metro 8.7
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Sports ovals and other local sporting facilities
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Frankston City 8.5 vs Metro 8.4
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Aquatic and leisure centres
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Frankston City 8.5 vs Metro 8.3
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Services and facilities with the lowest community satisfaction:
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Planning applications
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Frankston City 6.9 vs Metro 5.3
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Maintenance and repair of major arterial roads
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Frankston City 7.3 vs Metro 7.2
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Council support for local business
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Frankston City 7.3 vs Metro n.a.
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Public toilets
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Frankston City 7.4 vs Metro 7.2
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Whilst not an influencing factor on overall satisfaction, there was a large portion of respondents (11%) who felt that safety, policing, and crime were a most important issue to address within the municipality, this was down however from 29% in 2025. These improvements also saw the perception of feeling safe overall up 5 points to 7.8.
Other excellent results from the survey included satisfaction with governance and leadership 7.6 (up 5 points) and customer service 8.3 (up 8 points), both achieving record results in their categories.
Council officers are committed to further analysis of the results through the Service Planning process and committed to implement any actions necessary to improve our community.
Download the 2026 Frankston City Council Community Satisfaction Survey Report(PDF, 10MB)