Community Satisfaction Survey

2020 Survey results

For 20 years the Victorian Community Satisfaction Survey has been asking residents of municipalities throughout the state to rate the performance of their councils.

In 2020, 400 people from the Frankston community took part in the survey, which was conducted on behalf of Local Government Victoria during January - March.

It is fair to note that this year, as the survey was conducted during January – March, it was the start of the COVID-19 pandemic, results may have been affected.

Council accomplished increased results in Overall Council Direction, Customer Service and Consultation & Engagement since 2019.

We are looking forward to undertaking a reviewing of the survey’s usability and implement appropriate actions to improve the results in future.

2019 Survey Results

Frankston City Council has bucked a five year trend and achieved a significant improvement in overall community satisfaction.  

For 20 years the Victorian Community Satisfaction Survey has been asking residents of municipalities throughout the state to rate the performance of their councils.

This year, about 400 people from Frankston community took part in the survey, which was conducted on behalf of Local Government Victoria.

Council accomplished an overall score of 59 out of 100, up four points from last year, and reversed the declining trend experienced between 2013-2018.

Contact Us

Frankston City Council
30 Davey Street
Frankston 3199
P. 1300 322 322
E. info@frankston.vic.gov.au

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