Community Satisfaction Survey

Annual Survey 2019

From 31 January 2019, residents may receive a phone call asking for their participation in the annual Local Government Community Satisfaction Survey.

The survey is being facilitated by independent research company, JWS Research and the results will be used to identify ways in which Council can improve its service delivery.

All individual responses remain confidential, however the overall survey results will be shared on Council’s website.

Please note, the 400 interviews will be conducted through a process of random selection. Residents are unable to request participation.

Previous Survey Results

Frankston City Council has released the results of the annual Community Satisfaction Survey, which gauges Council’s performance against the state-wide and metropolitan average.

The survey was conducted by an independent research company on behalf of Local Government Victoria, with 400 residents randomly selected from across the municipality and interviewed by telephone.   Results were scored on a scale from zero  to 100. 

Residents indicated they believe Frankston City to be liveable and have great potential and scored sealed local roads above the state-wide average.

Contact Us

Frankston City Council
30 Davey Street
Frankston 3199
P. 1300 322 322

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