Community Satisfaction Survey

2020 Survey

Throughout February, residents may receive a phone call asking for their participation in the annual Local Government Community Satisfaction Survey.

The survey is being facilitated by independent research company, National Field Services, and the results will be used to identify ways in which Council can improve its service delivery.

All individual responses remain confidential, however the overall survey results will be shared on Council’s website.

Please note, 400 interviews will be conducted through a process of random selection. Residents are unable to request participation.

2019 Survey Results

Frankston City Council has bucked a five year trend and achieved a significant improvement in overall community satisfaction.  

For 20 years the Victorian Community Satisfaction Survey has been asking residents of municipalities throughout the state to rate the performance of their councils.

This year, about 400 people from Frankston community took part in the survey, which was conducted on behalf of Local Government Victoria.

Council accomplished an overall score of 59 out of 100, up four points from last year, and reversed the declining trend experienced between 2013-2018.

Contact Us

Frankston City Council
30 Davey Street
Frankston 3199
P. 1300 322 322

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