Apply for an Arrangement to Pay

Council understands that due to the COVID-19 pandemic many of our ratepayers will be financially impacted and may have difficulty making their regular rates payment. As such we have made the following change to our Rates service:

  • Penalty interest is suspended until 30 June 2021

What is an Arrangement to Pay?

An Arrangement to Pay is a mutually acceptable rates payment plan that allows you to make weekly, fortnightly or monthly payments that suit your budget. 

It is important to note that an Arrangement to Pay is a temporary payment plan to help you pay your outstanding rates and charges. 

The Arrangement to Pay does not apply to future rates issued by Council. Further rates issued by Council will need to be addressed separately.

Am I eligible for an Arrangement to Pay? 

If you're experiencing financial difficulty or you don't believe you will be able to make your upcoming rates payment, you can apply for an Arrangement to Pay. .

What do I need to know before applying for an Arrangement to Pay? 

Before applying for an Arrangement to Pay, please read the below information carefully:

To help those who have been financially impacted by COVID-19, Council will offer an Arrangement to Pay for an initial six months. 

After this, the Arrangement to Pay will be reviewed on a case by case basis and if approved your Arrangement to Pay will be extended for three months.

All arrangements that are applied for during this period will not be extended beyond 30 June 2021.

Council requires a minimum payment of $20.00 per week for your payment arrangement period, however depending on the size of your debt we encourage you to pay more if possible. 

It is important to note, that when choosing your payment amount you also think about reducing the impact of your rates debt after the COVID-19 pandemic is over.

How do I apply for an Arrangement to Pay? 

To submit your application online you will need the following information:

  1. Your Rates assessment number (can be found n your rates and valuations notice) 
  2. Property address 
  3. Your name and contact details 
  4. Your date of birth 
  5. Payment details 

Apply for an Arrangement to Pay

If you prefer to pay by direct debit, please download and complete the Arrangement to Pay Application Form.pdf (303KB)

What happens next?

Please note: Council is experiencing a high volume of Arrangements to Pay (ATP) applications and there may be a delay in processing your request. Please commence making payment(s) as nominated on your ATP application.

  1. Once Council receives your application you will receive an email confirming receipt of your application.
  2. Start making your payments as stated on the Arrangement to Pay.
  3. We will review your application and make a decision within 14 business days. 
  4. If approved, we will send you a payment schedule with due dates (please do not wait to receive this to start making your payments).
  5. Start your payments on the date you chose in your application. See our Paying Your Rates page for information on payment methods.

What if I don't pay on time?

Your Arrangement to Pay may be cancelled if it is not maintained in accordance with your payment plan 

It's very important that you contact Council as soon as possible if you are unable to make a scheduled payment, so we can discuss your options. 

If your fail to pay on time and an arrangement hasn't been entered into with Council interest will be charged to all late payments after the respective annual or quarterly instalment due dates. This is in accordance with Section 172 of the Local Government Act 1989. 

The rate that will apply for the 2019/2020 year is 10% per annum on all payments not received by the due dates; and interest will continue to accrue until paid in full. Interest on instalments payments will be backdated to the due date of the instalment.

Financial Counselling 

A free and confidential financial counselling service is available to support Frankston City Ratepayers and Property Owners who need assistance with their financial affairs.

For more information, please contact:

The Good Shepherd 

P. 1300 765 595 


The National Debt Helpline

P.1800 007 007 


Contact Us 

Frankston City Council
Customer Service
30 Davey Street
Frankston 3199
P. 1300 322 322


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