Book a hard waste collection

The 2025/26 free municipal‑wide hard waste collection will take place from 4 May to 26 June 2026 for eligible households with a paid Frankston City Council residential bin service. This service is not available to commercial properties or households that engage a private waste collection provider. Eligible households will receive a notification letter delivered to their letterbox approximately two weekends prior to their property’s scheduled collection date.

 

Frankston City residents are provided with a free municipal-wide hard waste collection each financial year. If you require an additional collection, you can book this online for a fee. You can book a paid hard waste collection at any time of the year.

The paid collection allows you to dispose of up to 2 cubic metres of household items.

Your items will be collected on a Monday and must be booked at least 10 days in advance.

Are you a Frankston City ratepayer?

Access exclusive rewards by visiting the Frankston City Ratepayers Rewards page.

Please note: The ratepayer reward discounted booking is only available via the rewards page link.

Online

Step 1.Before you book

Familiarise yourself with our collection do's and don'ts.

There are certain items we can and can't collect. Some items have a maximum size or weight limit, or requirements in how they should be placed on your nature strip. For example:

  • glass, mirrors and crockery must be securely wrapped and marked 'fragile'
  • doors should be removed from fridges and freezers
  • tree cuttings should be tied into bundles with string (no rope, wire or plastic)
  • timber, carpet rolls and green waste bundles should be no more than 1.5m in length.

Step 2.Make a booking

Book your paid hard waste collection through our online portal.

Book online

Step 3.Place items on nature strip

Place items on the nature strip at least 2 days prior to your scheduled collection. Please ensure: 

  • there is clear access
  • hard waste is no more than 2 cubic metres in total
  • items are organised into 5 seperate categories.

As there will be 5 different vehicles collecting your waste, your items should be organised into the following categories:

  • hard waste
  • green waste
  • e-waste and fridges
  • scrap metal and whitegoods
  • mattresses.

Step 4.Wait for your collection day

Monday is the designated collection day for our paid hard waste service. 

  • if you booked before 5pm on a Wednesday, your waste will be collected the second Monday after your booking
  • If you booked after 5pm on a Wednesday, your waste will be collected the third Monday after your booking.

Hard Waste collections do not take place on Public Holidays. If your scheduled date falls on a public holiday, it will be collected the following business day. 

 

Phone

Step 1.Before you book

Familiarise yourself with our collection do's and don'ts.

There are certain items we can and can't collect. Some items have a maximum size or weight limit, or requirements in how they should be placed on your nature strip. For example:

  • glass, mirrors and crockery must be securely wrapped and marked 'fragile'
  • doors should be removed from fridges and freezers
  • tree cuttings should be tied into bundles with string (no rope, wire or plastic)
  • timber, carpet rolls and green waste bundles should be no more than 1.5m in length.

Step 2.Make a booking

Our Customer Service Centre is open from 8:30am to 5pm, Monday to Friday.

Call us on 1300 322 322 to make your booking. 

Step 3.Place items on nature strip

Place items on the nature strip at least 2 days prior to your scheduled collection. Please ensure: 

  • there is clear access
  • hard waste is no more than 2 cubic metres in total
  • items are organised into 5 seperate categories.

As there will be 5 different vehicles collecting your waste, your items should be organised into the following categories:

  • hard waste
  • green waste
  • e-waste and fridges
  • scrap metal and whitegoods
  • mattresses.

Step 4.Wait for your collection day

Monday is the designated collection day for our paid hard waste service. 

  • if you booked before 5pm on a Wednesday, your waste will be collected the second Monday after your booking
  • If you booked after 5pm on a Wednesday, your waste will be collected the third Monday after your booking.

Hard Waste collections do not take place on Public Holidays. If your scheduled date falls on a public holiday, it will be collected the following business day.

 

If your household items are reusable and in good condition, please consider donating to a local charity or op shop.

Residents can also take hard waste, green waste and recyclables to the Frankston Regional Recycling and Recovery Centre (FRRRC) year-round, with many items accepted for free. 

For other disposal options, see our Waste and Recycling Info Hub. 

 

 

Contact Us

Phone

1300 322 322

Email

info@frankston.vic.gov.au

Fees

  • Standard: $198.00
  • Concession (pensioner or health care card holders): $159.00
  • Additional Fee for Mattress or Mattress base: $25.50 each
  • No additional fee for bed frames.

Related

Supporting documents

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