Book a hard waste collection

Frankston City residents are provided with a free municipal-wide hard waste collection each financial year. If you require an additional collection, you can book this online for a fee. You can book a paid hard waste collection at any time of the year.

The paid collection allows you to dispose of up to 2 cubic metres of household items.

Your items will be collected on a Monday and must be booked at least 10 days in advance.

Online

Step 1.Before you book

Familiarise yourself with our collection do's and don'ts.

There are certain items we can and can't collect. Some items have a maximum size or weight limit, or requirements in how they should be placed on your nature strip. For example:

  • glass, mirrors and crockery must be securely wrapped and marked 'fragile'
  • doors should be removed from fridges and freezers
  • tree cuttings should be tied into bundles with string (no rope, wire or plastic)
  • timber, carpet rolls and green waste bundles should be no more than 1.5m in length.

Step 2.Make a booking

Book your paid hard waste collection through our online portal.

Book online

Step 3.Place items on nature strip

Place items on the nature strip at least 2 days prior to your scheduled collection. Please ensure: 

  • there is clear access
  • hard waste is no more than 2 cubic metres in total
  • items are organised into 5 seperate categories.

As there will be 5 different vehicles collecting your waste, your items should be organised into the following categories:

  • hard waste
  • green waste
  • e-waste and fridges
  • scrap metal and whitegoods
  • mattresses.

Step 4.Wait for your collection day

Monday is the designated collection day for our paid hard waste service. 

  • if you booked before 5pm on a Wednesday, your waste will be collected the second Monday after your booking
  • If you booked after 5pm on a Wednesday, your waste will be collected the third Monday after your booking.

Hard Waste collections do not take place on Public Holidays. If your scheduled date falls on a public holiday, it will be collected the following business day.

Step 5.If your collection date is due to take place on:

  • Monday 26th December - no collection will occur this week – your date for collection will be Tuesday, 3rd January 2023.  
  • 2nd January 2023 – no collection will occur on Monday 2nd January 2023 (Public Holiday) - your date for collection will be Tuesday, 3rd January 2023.

Phone

Step 1.Before you book

Familiarise yourself with our collection do's and don'ts.

There are certain items we can and can't collect. Some items have a maximum size or weight limit, or requirements in how they should be placed on your nature strip. For example:

  • glass, mirrors and crockery must be securely wrapped and marked 'fragile'
  • doors should be removed from fridges and freezers
  • tree cuttings should be tied into bundles with string (no rope, wire or plastic)
  • timber, carpet rolls and green waste bundles should be no more than 1.5m in length.

Step 2.Make a booking

Our Customer Service Centre is open from 8:30am to 5pm, Monday to Friday.

Call us on 1300 322 322 to make your booking. 

Step 3.Place items on nature strip

Place items on the nature strip at least 2 days prior to your scheduled collection. Please ensure: 

  • there is clear access
  • hard waste is no more than 2 cubic metres in total
  • items are organised into 5 seperate categories.

As there will be 5 different vehicles collecting your waste, your items should be organised into the following categories:

  • hard waste
  • green waste
  • e-waste and fridges
  • scrap metal and whitegoods
  • mattresses.

Step 4.Wait for your collection day

Monday is the designated collection day for our paid hard waste service. 

  • if you booked before 5pm on a Wednesday, your waste will be collected the second Monday after your booking
  • If you booked after 5pm on a Wednesday, your waste will be collected the third Monday after your booking.

Hard Waste collections do not take place on Public Holidays. If your scheduled date falls on a public holiday, it will be collected the following business day.

Step 5.If your collection date is due to take place on:

  • Monday 26th December - no collection will occur this week – your date for collection will be Tuesday, 3rd January 2023.  
  • 2nd January 2023 – no collection will occur on Monday 2nd January 2023 (Public Holiday) - your date for collection will be Tuesday, 3rd January 2023.

If your household items are reusable and in good condition, please consider donating to a local charity or op shop.

Residents can also take hard waste, green waste and recyclables to the Frankston Regional Recycling and Recovery Centre (FRRRC) year-round, with many items accepted for free. 

For other disposal options, see our Waste and Recycling Directory