How to pay your rates

Annual rate notices will be issued in mid to end of August 2024. Please call us on 1300 322 322 if you:

have not received your notice by the 1oth September 2024
·need to request a copy of your ratepayers notice from previous years.

Requests for more than 2 notices must be sent to info@frankston.vic.gov.au. A fee may apply for previous year notices.

If you used direct debit for payment last year, it will continue automatically. To cancel, please notify Council in writing.

Online direct debit request

The annual rate notice is also your first instalment notice - you will not receive a reminder to pay the first instalment, please use your annual notice to make this payment.

You can also register to receive your rate notices via email.

Pay your rates

Council offers many ways for you to pay your rates.

BPAY

Step 1.Prepare your documents

You will need the following information to make a payment:

your rates assessment number (can be found on your rates and valuations notice)
your BPAY reference number (found next to be BPAY logo on your rates notice)

Step 2.Make your payment

You can use BPAY by:

logging onto your online banking site
entering biller code 1966 and your reference number
entering the amount due

Step 3.What happens next?

Once we receive your payment, it will be applied to your next rate notice.

Online via credit card

Step 1.Prepare your documents

You will need the following information to make a payment:

your rates assessment number (can be found on your rates and valuations notice)
your Visa or Mastercard details

Step 2.Make your payment

Pay online

Please make sure to select Rates payment as the payment type.

Step 3.What happens next?

Once we receive your payment, it will be applied to your next rate notice.

Phone

Step 1.Prepare your documents

You will need the following information to make a payment:

your rates assessment number (can be found on your rates and valuations notice)
your Visa or Mastercard details.

Step 2.Make your payment

Call us on 1300 721 138 to make your payment securely over the phone. Be sure to have your payment details ready.

Step 3.What happens next?

Once we receive your payment, it will be applied to your next rate notice.

Australia Post Billpay

Step 1.Prepare your documents

You will need the following information to make a payment:

your rates assessment number (can be found on your rates and valuations notice)
your credit card details (Mastercard, Visa or American Express are accepted)

Step 2.Make your payment

Phone 13 18 16 or visit the Australia Post website to make your payment.

Step 3.What happens next?

Once Council is notified of your payment, it will be applied to your next rate notice.

Post

Step 1.Prepare your documents

You will need the following information to make a payment:

your rates assessment number (can be found on your rates and valuations notice)
the remittance slip included with your rates notice

Step 2.Make your payment

Attach the barcoded remittance slip from your rates notice to your cheque or money order (made payable to Frankston City Council) and mail to:

Frankston City Council
PO Box 490
Frankston 3199

Step 3.What happens next?

Once we receive your payment, it will be applied to your next rate notice.

Centrepay

Step 1.Prepare your documents

You will need the following information to make a payment:

your rates assessment number (can be found on your rates and valuations notice)
your concession card details
completed Centrepay Deduction Client Consent Form(PDF, 409KB)

Please contact us if you have any problems completing the form.

Step 2.Make your payment

Please email your completed form to info@frankston.vic.gov.au

Step 3.What happens next?

Once we receive your payment, your rates will automatically be deducted from your Centrelink payments according to your nominated payment schedule.

In person

Step 1.Prepare your documents

You will need the following information to make a payment:

a copy of your rates notice
your chosen payment method

Step 2.Make your payment

Bring your rate notice to any Australia Post office or any of Council's Customer Service Centre locations:

Frankston Civic Centre
30 Davey Street
Frankston

Seaford Customer Service Centre
1/6 Broughton Street
Seaford

Langwarrin Customer Service Centre
Shop 6, Gateway Shopping Centre
Cranbourne Road
Langwarrin

Step 3.What happens next?

Once we receive your payment, it will be applied to your next rate notice.

Payment Plan

A Payment Plan is a rates payment plan between you and Council.

If you're experiencing financial difficulty or you don't believe you will be able to make your upcoming rates payment, you can apply for a Payment Plan.

Direct debit instalments

Council accepts applications for direct debit instalments all year, subject to approval of rates being paid and up to date. Once your direct debit application has been processed you will receive written confirmation by either post or email.

If you already have a direct debit agreement with Council to pay your rates, this arrangement will continue, unless you have:

dishonoured your agreement
advised Council in writing that you do not wish to continue.

Please note that applications received less than a week before an instalment due date will not be processed in time and you will need to make a separate payment to Council for that instalment.

Apply for a rates direct debit request

You can update your direct debit details for your rates instalment payments.

Change direct debit details

Financial hardship assistance

If you are experiencing financial hardship or are unable to pay your rates and charges on time, please visit our financial hardship assistance page.

Interest charged on unpaid rates

The interest rate charged on all overdue rates and charges is fixed under the Penalty Interest Rates Act 1983 (Vic).

The current penalty interest rate is 10% per year on any outstanding balance and interest will continue to increase yearly until paid in full. Interest is calculated from the date that the rates were due.