Report a concern

How to report a concern

If a Child or Young Person’s immediate safety is compromised or they are in immediate risk of danger or harm please call the Police on 000. 

If your concern is related to the conduct of a Frankston City Council employee, volunteer, contractor or anyone doing work in a Council facility or work on behalf of Council please contact us via:

You can also report your concerns about the conduct of any workforce member to the Commission for Children and Young People via:

For any other child safety concerns contact the Child Protection South Division Intake service on 1300 655 795 or after hours on 13 12 78.

All reports made to Frankston City Council will be treated seriously and responded to in accordance with our legal obligations.

Complaints

If your concern is related to:

  • A complaint about a Council service, program or event
  • A complaint about the way a prior concern was handled
  • The conduct of a child or young person at a Frankston City Council service, program or event
  • General concerns about the safety of a group of children or young people at a Council service, program or event

Visit our Customer Complaints page for details on how to lodge your complaint.

Screenshot-2026-04-28-163606.png

Child Safe Reporting - Easy read version(PDF, 1MB)

Frankston City Council Child Safe Reporting

Who can report?

Anyone can report – child, young person, parent, carer, Councillor, employee, volunteer, contractor or others in the community.

IF A CHILD OR YOUNG PERSON IS IN IMMEDIATE DANGER CALL THE POLICE ON 000 (TRIPLE ZERO)

What to report?

Child safety concerns related to Frankston City Council

Any disclosure or allegation of abuse, harm or neglect of a child or young person by a Council workforce member including an employee, volunteer, contractor or Councillor.

Any disclosure or allegation of abuse, harm or neglect related to a child or young person’s engagement at a Council service, program or event.

Complaints

A complaint about a Council service, program or event.

A complaint about the way a prior concern was handled.

The conduct of a child or young person at a Frankston City Council service, program or event.

General concerns about the safety of a group of children or young people at a Council service, program or event.

Other child safety concerns

Other concerns about the health, safety or wellbeing of a child in the community.

Who to report to and how?

Contact Council’s Reportable Conduct Team 

childsafe@frankston.vic.gov.au

1300 322 322

Report directly to the Social Services Regulator

contact@ssr.vic.gov.au

1300 310 778

To make a complaint

Call Council on 1300 322 322.

Frankston City Council’s Complaints Handling Policy will be followed and can be found at www.frankston.vic.gov.au

For all other concerns

Contact Frankston Police non‑emergency line 03 9784 5555

and/or Child Protection South Division 1300 655 795 or 13 12 78 (after hours)

What Happens Next?

The Reportable Conduct Team will:

  1. Offer support to the person who has made the report.
  2. Ensure the immediate safety of all children and young people including the alleged victim.
  3. Initiate investigation and determine what, if any, actions need to be taken in relation to the subject of the allegation while the investigation is underway.
  4. If required, report the concern to Police, Child Protection and/or the Commission for Children and Young People as soon as possible.

Outcome

  1. Investigation completed.
  2. Relevant parties notified of outcome of investigation.
  3. Policies, procedures and practices reviewed and where necessary, updated to improve responses to child safety.

More Information

For more information about Council’s approach to child safety contact childsafe@frankston.vic.gov.au or call 1300 322 322.

Council's Reportable conduct Team will manage all reports in accordance with legal requirements and Duty of Care.

 

 

Back to top