Report an issue
Report an issue directly to Council
You can also report a range of non-emergency issues directly to Council online using one of the links below.
Once an issue is reported, we generally investigate and undertake the necessary maintenance or repairs within 5 working days.
Please leave your contact details if you'd like us to let you know when the issue has been resolved.
Abandoned Shopping Trolleys
In the first instance we encourage you to report the abandoned trolley directly with the provider as follows:
In the circumstances the providers have not removed the Trolley, you can submit a request for us to look at impounding the trolley
Bins and Rubbish
Bins
Rubbish
Please note that Council is only able to remove dumped rubbish adjacent to Council owned roads and infrastructure. Use the map below to determine if the rubbish you wish to report is adjacent to Council owned roads or infrastructure.
Frankston Roads Map
Damage to Council Buildings (Facilities Maintanence)
Food Safety and Health Complaints
Graffiti
Graffiti
Please note that Council is only able to remove graffiti adjacent to Council owned roads and infrastructure. Use the map below to determine if the graffiti you wish to report is adjacent to Council owned roads or infrastructure.
Frankston Roads Map
Roads, Footpaths and Drains
Report non-Council issues
Hoon Driving and Illegal Monkey Bikes
- Call Crime Stoppers at: 1800 333 000
Bus Shelter Damage
Contact Adshel Bus Shelters for bus shelter faults, graffiti and vandalism on 1800 501 402. Please provide the (bus shelter number and location).
Use the Snap Send Solve App
Snap Send Solve is an easy and efficient way to notify local councils, utilities or other authorities of issues that need addressing in your community.
Simply take a photo of the problem, confirm the location and the issue is sent directly to the relevant authority for follow up.
We encourage you to check the Snap Send Solve Site periodically to ensure that you are aware of their current Privacy Policy and how your personal information is used, Privacy Policy | Snap Send Solve.
You can download the app via your phone's app store. For more information, visit the Snap Send Solve website.
