Frankston City Centre e-scooter trial

For the most up-to-date pricing and promotions, please check the Neuron app which can be downloaded via Neuron's website and the App Store or Google Play.

You can earn free credits by completing the modules in Neuron’s online safety school ScootSafe Academy. 

Concession prices are available via the Neuron Mobility App and provided by Neuron Mobility to students and those who hold eligible concession cards.

Frankston City Council does not make any money from the Neuron e-scooter scheme. Riders pay fares to Neuron Mobility directly.

There is zero cost to rate payers. Riders pay fares to Neuron Mobility direct.

E-scooters can be ridden in the Frankston Metropolitan Activity Centre (FMAC). Neuron’s e-bikes will be available for those looking to travel a longer distance.  

For the most up to date riding map visit the Neuron App. 

There are dedicated Parking Zones highlighted on Map where e-scooters can be parked. Geofencing will also ensure e-scooters are parked in one of the many designated parking locations across the riding area. Details of exactly where riders can park can be found on the Neuron App.

Neuron’s e-scooters are fitted with GPS and geofencing which controls where they can be ridden and parked and their speed limits in different areas; they will gradually come to a safe stop if they leave the trial’s riding area.

E-scooters are fitted with GPS and are controlled by geofencing. If e-scooters are ridden out of the riding area, they lose power entirely. Neuron’s e-scooters also have topple detection which means that if they are left on their side their ground ops team gets an alert and then moves to reposition it safely. Geofencing also controls speed in some areas.

• Neuron riders must be 16 years old and above
• e-scooters cannot be ridden on the footpath
• e-scooters can only be ridden on bicycle lanes, bicycle paths, shared paths, and low-speed roads with a speed limit of 60km/h or less
• only one rider allowed per device, and no tandem riding with children
• wearing a helmet is mandatory, there is one on every device
• maintain a safe distance between riders and pedestrians
• give way to pedestrians and mobility devices (such as wheelchairs) at all times
• do not ride under the influence of alcohol or any other substance
• park responsibly, don't obstruct access areas, don’t park too close to a junction.

To learn more about how to park and ride responsibly head to ScootSafe Academy.

If you have any questions about Neuron’s e-bike or e-scooter operations please contact their customer service team via the app, phone or email:

• frankstonsupport@neuron.sg
• 03 4240 3488