Active Ageing and Disability Services

  • Can assist residents by providing a range of services to older people, people with disabilities and their Carers to enable them to maintain dignity and independence living within their own home
  • Supports Seniors Clubs and provides Volunteering opportunities
  • Eligible residents are assisted to maintain and improve their personal wellbeing and quality of life including assistance with short-term restorative care.

This service is jointly funded by the Commonwealth and Victorian Governments and Frankston City Council.

Services Available to Assist Residents

Intake and Referral

Frankston City residents requiring services should contact Council's Intake Team.

Enquires for services may be made by:

  • Residents, their families or friends
  • Medical and health practitioners
  • Hospitals and other community agencies

Enquiries and referrals can be made over the telephone, in writing, by fax, email or e-referral.

For further information contact:
Intake Officer
Phone 03 9784 1933
Fax 03 9784 1770

  • Making a referral for services
  • Residential aged care facilities
  • Local community information e.g. activities and groups for older people
  • Transport services
  • In home respite
  • Other services for carers of younger people with a disability
  • Other services and information

Referral Forms


A comprehensive Assessment is provided to discuss and assess the needs of residents who may be eligible to receive services, along with referrals to external agencies that can strengthen an individual's capacity to remain independent within their home and community.

After a referral has been received and processed, an Assessment Officer will make a time to visit each person to discuss and access his or her needs. 

Council can arrange for interpreters so Clients can communicate in their language.  Interpreters must be booked at least a week in advance of Assessment interviews.

A Care Plan outlining the specific services to be provided will be prepared and agreed. Priority is given to those at risk of entering residential care.


Fees are negotiated at the time of the initial assessment.

The fee set is dependent on income and an individual’s capacity to pay for the service.

Domestic Care

The Home Care Service assists with domestic and household tasks, Council can help with activities such as:

  • Maintaining hygiene in bathrooms, toilets and kitchens
  • Vacuuming
  • Mopping floors
  • Laundry and ironing
  • Meal preparation and cooking
  • Unescorted shopping

Personal Care

The Personal Care service assists residents needing support with their individual needs including:

  • Showering and bathing
  • Dressing and undressing
  • Getting in and out of bed
  • Shaving and washing hair
  • Feeding
  • Mobility and toileting
  • Escorted shopping

Respite Care

Council acknowledges the role of Carers in our community, the Respite Care Service enables primary carers to have a break.

Respite Care can involve:

  • Assistance with personal care tasks
  • Meal preparation
  • Reading and writing letters
  • Independence and skill promotion activities
  • Monitoring and supervising

Home Maintenance

Safety and security around the home is the main focus for the home maintenance service.

Our friendly home maintenance staff can assist with minor repairs, maintenance and modifications to eligible resident’s homes that would usually be performed by the householder, including tasks such as:

  • Installing handrails, grab rails, handheld shower fittings and rails
  • Fixing jammed doors
  • Fixing handles and catches
  • Changing light bulbs
  • Installing smoke detectors

Meals on Wheels

Meals on Wheels is a vital service for residents providing nourishing meals five days a week. Meals are delivered Monday to Friday between 11:00am and 1:00pm. Frozen meals for weekends or public holidays are also available.

More information can be obtained at the time of assessment.

Planned Activity Groups

It is important for older residents to continue to participate in activities where they can socialise and have fun within their community. As part of our Planned Activity Group Program, Council staff and volunteers organise regular group outings and activities such as day trips to popular tourist spots, luncheons and various exercise programs.

Eligible clients must be physically independent.

Community Transport Proudly funded by Frankston City Council

The Council Community Transport Program provides a service for residents in the municipality who are identified as transport disadvantaged.

The Service is door to door to a variety of points, including shopping centres, seniors clubs, Library, Peninsula Aquatic Recreation Centre, exercise programs and social activities.

Transport is not provided to meet individual appointments.

A gold coin donation assists with the costs of running the service.

An Assessment is required to determine eligibility and mobility requirements

Proudly Funded by Frankston City Council. 

Activities that Support Positive Ageing in Frankston

Frankston City Council has a Positive Ageing Team that generates information and activities to support older residents to remain healthy and active whilst living at home and includes;

  • Development of Positive Ageing Together program which provides social opportunities through access and production of our bi-monthly Positive Ageing Together Newsletter
  • Support of Senior Clubs and Groups
  • Provision of information sessions on relative ageing topics
  • Planning and delivery of activities for older residents such as Seniors Festival
  • Volunteering opportunities such as Meals on Wheels
  • Consultation opportunities on issues relevant to Frankston’s older residents

If you are looking for more activities specifically for Frankston’s older residents then please subscribe to Frankston City Council’s Active Ageing and Disability Services bi-monthly newsletter. 

Contact Us

For further information, contact Active Ageing and Disability Services Intake Team
P.  03 9784 1933
F. 03 9784 1770

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