Paying Your Rates

Annual Rates Notices will be issued in mid to late August 2020. 

Instalment Reminder Notices will be distributed in late August or early September 2020.

Quarterly instalment notices will be sent approximately four to six weeks before the due date.

The Annual Rate Notice is also your first instalment notice - you will not receive a reminder to pay the first instalment, please use your annual notice to make this payment.

For your convenience, you can now Register to receive your Rates Notice online. Please note that you will need your Rates assessment number to register. 

How do I pay my Rates? 

There are many ways for you to pay your rates depending on your circumstances, these include:

Online Payment

  • BPay Banking- Pay from your bank account or credit card by quoting Biller Code 1966 and the BPAY Reference Number on your Rates Notice. 
  • Use your credit card to pay online- You will need the assessment number printed on your Rates Notice.

By Phone

  • Australia Post Billpay - Pay by Mastercard, Visa or American Express by phoning 13 18 16 or visit the Australia Post website.
  • Phone by credit card - Phone 1300 721 138 to pay by Mastercard or Visa 

By Post

  • Mail - Attach the barcoded remittance slip from your Rates Notice to your cheque or money order (made payable to Frankston City Council) and mail to:

     Frankston City Council
     PO Box 490          
     Frankston 3199 

Via Centrepay

  • Centrepay by Centrelink- Your Rates can be deducted from your Centrelink payments by completing the Centrepay Deduction Client Consent Form (409KB) and submitting it to info@frankston.vic.gov.au. If you have any problems completing this form please contact the Frankston City Council Rates Department.

In Person

Due to Covid-19, Council encourages you to follow social distancing guidelines and asks that you don’t come into Council to make your payments. Instead, please use our online, phone or post services to make your payments during this time.  If you have no other option but to come into Council, please make sure to confirm that the location is open as hours may have changed.

 Bring your rates notice to any Australia Post Office or Council Customer Service Centre:

  • Frankston Civic Centre 
    Main reception upstairs off Davey Street
    30 Davey Street
    Frankston Vic 3199
  • Langwarrin Customer Service  
    Shop 6, The Gateway
    230 Cranbourne-Frankston Road
    Langwarrin Vic 3910

  • Seaford Customer Service 
    1/6 Broughton Street
    Seaford Vic 3198

  • Carrum Downs Library and Customer Service Centre
    Up to 30 minutes before closing time
    203 Lyrebird Drive
    Carrum Downs Vic 3201

Arrangement to Pay 

An Arrangement to Pay is a mutually acceptable rates payment plan which allows you to make weekly, fortnightly or monthly repayments that suit your budget and ensure that your rates are paid by the end of the financial year.

If you're experiencing financial difficulty or you don't believe you will be able to make your upcoming rates payment, you can apply for an Arrangement to Pay.

By Direct Debit Instalments

Council accepts applications for direct debit instalments all year, subject to approval of rates being paid and up to date. Once your direct debit application has been processed you will receive written confirmation by either post or email.

If you already have a direct debit agreement with Council to pay your rates, this arrangement will continue, unless you have dishonoured your agreement or advised Council in writing that you wish it to discontinue.

* Please note that applications received less than a week before an instalment due date will not be processed in time and you will need to make a separate payment to Council for that instalment.

Property owners can choose one of two payment options by direct debit:

Option 1.

Four Instalments. This is the default option for property owners, which is direct debited on the following dates:

  • 1st Instalment: 30 September 2019

  • 2nd Instalment: 30 November 2019

  • 3rd Instalment: 28 February 2020

  • 4th Instalment: 31 May 2020 

Option 2

Nine Instalments. This option is only available via a formal direct debit arrangement with Council after completing the Direct Debit Application Form (568KB) and it being approved.These instalments are direct debited out of your account on the following dates:             

  • 1st Instalment: 30 September 2019 

  • 2nd Instalment: 31 October 2019

  • 3rd Instalment: 30 November 2019

  • 4th Instalment: 31 December 2019

  • 5th Instalment: 31 January 2020

  • 6th Instalment: 28 February 2020

  • 7th Instalment: 31 March 2020

  • 8th Instalment: 30 April 2020

  • 9th Instalment: 31 May 2020

Once your direct debit application has been processed you will receive written confirmation by either post or email.

Please note if a payment due date falls on a weekend or public holiday, the debit from your nominated account will occur on the next business day.

Financial Hardship

If you are experiencing financial hardship or are unable to pay your rates and charges within the required timeframes and are unable to enter into an arrangement to pay, please contact:

The Good Shepherd

P. 1300 765 595

They provide a free and confidential financial counselling service to support Frankston City Ratepayers and Property Owners who need assistance with their financial affairs.

Interest Charged on Unpaid Rates 

The interest rate charged on all overdue rates and charges is fixed under the Penalty Interest Rates Act 1983.

The rate that will apply for the 2019-2020 year is 10% per annum on all payments not received by the due dates, and interest will continue to accrue until paid in full. Interest on instalment payments will be backdated to the due date of the instalment.

Contact Us

Frankston City Council
Customer Service
30 Davey Street
Frankston 3199
P. 1300 322 322
E. info@frankston.vic.gov.au

 

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