Paying Your Rates

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Receiving your Rates Notice

The 2019-2020 Annual Rate Notices will be distributed in August 2019.

Quarterly instalment notices will be sent approximately three to four weeks before the due date.

The Annual Rate Notice is also your first instalment notice - you will not receive a reminder to pay the first instalment.

Receive your Rate Notice Online

To help reduce postage and printing costs, you can register to receive your rate notice by email.

Payment Plan

If you are experiencing payment difficulties and don't believe you can meet your upcoming rates payment, you can apply to enter a payment plan. This agreement can be made for smaller and regular payments with the balance being paid by the end of June.

What happens next?

We will assess your application. If approved, we will send you a confirmation letter with a payment schedule within 5 business days. The payment schedule will have the due dates for your payments.

You do not need to wait to receive your confirmation letter. You should start paying from the date you chose on your payment plan.

Interest will be charged to all late payments after the respective annual or quarterly instalment due dates. This is in accordance with Section 172 of the Local Government Act 1989.

Instalment Options

Property owners have the option of paying Council rates by either four or nine instalments. To apply to pay by nine instalments you will need to apply for direct debit

Rates Payments Instalment Due Dates

This is the default option for property owners. Instalment payments are due on the below dates.

  • First instalment: 30 September 2019
  • Second instalment: 30 November 2019
  • Third instalment: 28 February 2020
  • Fourth instalment: 31 May 2020

How to Pay your Rates

You can make a payment using any of the following methods:

  • BPay banking
    Pay from your bank account or credit card by quoting Biller Code 1966 and the BPAY Reference Number on your rate notice
  • Phone by credit card
    Phone 1300 721 138 to pay by MasterCard or Visa
  • Mail 
    Attach the barcoded remittance slip from your rate notice along to your cheque or money order (made payable to Frankston City Council) and mail to:
    Frankston City Council
    PO Box 490
    Frankston 3199 
  • Centrepay by Centrelink
    Your rates can be deducted from your Centrelink payments using this form (575KB) which should be submitted to info@frankston.vic.gov.au . If you have any problems completing this form please contact the Frankston City Council Rates department. 

Pay your Rates by Direct Debit

Property owners can choose one of two payment options by direct debit:

  1. Four instalments Applications received less than a week before an instalment due date will not be processed in time and you will need to make a separate payment to Council for that instalment  
  2. Nine instalments we accept applications for direct debit instalments all year, subject to approval of rates being paid and up to date.

If you already have a direct debit agreement with Council to pay your rates, this arrangement will continue, unless you have dishonoured your agreement or advised Council in writing that you wish it to discontinue.

Once your direct debit application has been processed you will receive written confirmation by either post or email.

Application for Direct Debit Payments

Rates Direct Debt Application Form can be posted, emailed or dropped off at:

Frankston City Council
Revenue Department
30 Davey Street
PO Box 490
Frankston 3199
P. 1300 322 322
E. info@frankston.vic.gov.au

Forms can also be dropped off at:

Direct Debit Dates

If a payment due date falls on a weekend or public holiday, the debit from your nominated account will occur on the next business day.

Four instalments

Four instalments direct debited directly out of your account on the following dates:

  • 1st Instalment: 30 September 2019
  • 2nd Instalment: 30 November 2019
  • 3rd Instalment: 28 February 2020
  • 4th Instalment: 31 May 2020

Nine instalments

Nine instalments direct debited directly out of your account on the following dates (nine instalments is strictly only available via a formal direct debit arrangement with Council after having completed the Council Direct Debit Agreement form and have it approved by Council):

  • 1st Instalment: 30 September 2019 
  • 2nd Instalment: 31 October 2019
  • 3rd Instalment: 30 November 2019
  • 4th Instalment: 31 December 2019
  • 5th Instalment: 31 January 2020
  • 6th Instalment: 28 February 2020
  • 7th Instalment: 31 March 2020
  • 8th Instalment: 30 April 2020
  • 9th Instalment: 31 May 2020

Pay your Rates in Person

Bring your rate notice to any Australia Post Office or Council Customer Service Centre:

Financial Hardship

If you are unable to pay your rates and charges within the required timeframes, or experiencing financial hardship you can contact council to discuss payment options.

By application, you can arrange a mutually acceptable rate payment plan, such as making small fortnightly or monthly repayments to suit your budget, and have your rates paid by the end of financial year.

You can download an Arrangement to Pay (ATP) form via the related documents section of this page.

Applications for Financial Hardship assistance must be provided in writing, along with supporting evidence of hardship

Financial Assistance

Available for Frankston City Residents and Ratepayers

A number of free and confidential financial counselling services are available to support Frankston City residents and ratepayers who need assistance with their financial affairs.

For more information:

  • Better Place Australia (Formerly FMC Mediation and Counselling Victoria)
    P. 1800 639 523

  • The Good Shepherd
    P. 1300 765 595

Interest Charged on Unpaid Rates

The interest rate charged on all overdue rates and charges is fixed under the Penalty Interest Rates Act 1983.

The rate that will apply for the 2019-2020 year is 10% per annum on all payments not received by the due dates, and interest will continue to accrue until paid in full. Interest on instalment payments will be backdated to the due date of the instalment.

Frequently Asked Questions about Rate Payments

Contact Us

Frankston City Council
Customer Service
30 Davey Street
Frankston 3199
P. 1300 322 322
E. info@frankston.vic.gov.au

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