While your Rates are still due on the normal due dates, we understand that many people have been impacted by COVID-19 and are experiencing financial hardship.
If you are unable to pay your rates and charges within the required timeframes or are suffering financial difficulty please contact:
The Good Shepherd
P. 1300 765 595
They provide a free and confidential financial counselling service to support Frankston City Ratepayers and Property Owners who need assistance with their financial affairs.
Council also has the below options to assist eligible Ratepayers who may be suffering from financial hardship:
Arrangement to Pay
An Arrangement to Pay is a mutually acceptable rates payment plan which allows you to make weekly, fortnightly or monthly repayments that suit your budget and ensure that your rates are paid by the end of the financial year.
If you're experiencing financial difficulty or you don't believe you will be able to make your upcoming rates payment, please visit our Apply for an Arrangement to Pay page.
Rates Relief Waivers
To assist our Ratepayers (owner occupiers of a residential property) during this difficult time, Council has introduced two different Rates Relief Waivers; one for those currently receiving Job Seeker Payments and one for those who are suffering from Financial Hardship.
Job Seeker Rates Relief Waiver
The Job Seeker Rates Relief Waiver is a once off waiver of $200 and is available only to eligible Ratepayers (i.e owner occupiers of a residential property who are receiving Job Seeker payments between 1 July and 30 September 2020). Upon successful application the waiver will be applied to your first Rates Instalment of the 2020-2021 financial year.
Hardship Rates Relief Waiver
The Hardship Rates Relief Waiver is a once off waiver of $200 that is available only to eligible Ratepayers (i.e owner occupiers of a residential property) who are suffering financial hardship due to Covid-19. Upon successful application the Hardship Rates Relief Waiver will be applied to your upcoming Rates Instalment for the 2020-2021 financial year.
For more information or to apply for one of these Waivers, please visit our Apply for a Rates Relief Waiver page.
Find the best way to contact us here
P. 1300 322 322