Apply for a Rates Relief Waiver
While your Rates are still due on the normal due dates, we understand that many people have been impacted by COVID-19 and therefore Council has made the following changes to their Rates Service:
- Penalty interest is suspended until 30 September 2020
- Upon successful application, eligible Ratepayers (i.e owner occupiers of a residential property who are receiving Job Seeker payments between 1 July and 30 September 2020) will have access to a once off Rates Relief Waiver
- Council will not be pursuing any new legal action regarding unpaid Rates until 30 September (legal action that is already underway will however continue to proceed)
- If you're unable to pay your Rates on time you can apply for an Arrangement to Pay
What is the Rates Relief Waiver?
The Rates Relief Waiver is a once off waiver of $200 and is available only to eligible Ratepayers. Upon successful application the waiver will be applied to your first Rates Instalment of the 2020-2021 financial year.
Please note that the waiver is strictly one (1) per household.
Am I eligible?
To be eligible for the Rates Relief Waiver, you must:
- be an owner occupier of a residential property within Frankston Municipality and;
- be receiving Centrelink Job Seeker payments between 1 July and 30 September 2020
Please note: if you are on Job Keeper you are not eligible for the Rates Relief Waiver.
If you're not eligible for the Rates Relief Waiver and are unable to pay your Rates by the due date please apply for an Arrangement to Pay
How to apply?
Applications for the Rates Relief Waiver are open from 1 July until 30 September 2020.
Before you apply, please make sure your residential address is the same as the address Centrelink has listed for you.
To submit your application online you will need the following information:
- Your Rates Assessment Number (this can be found on any Rates or Instalment Notice)
- Your Centrelink Customer Reference Number (CRN)
- Your residential property address
- Your name and contact details
- Your date of birth
What happens next?
- Once Council receives your application you will receive an email confirming that your application has been received
- Your application will be assessed within 21 days
- You will receive an email within 21 days regarding the outcome of your application
Please note, Council is receiving a high volume of Rate Relief Waiver applications and there may be a delay in processing your request.
Frequently Asked Questions
Why is Council only providing Rates relief to people on Jobseeker?
The Job Seeker Payment is for individuals who are ‘seeking employment’. Due to the severe impact Covid-19 has had on businesses and available employment opportunities, Council made the decision to provide the Rates Relief Waiver to residential owner- occupiers who are registered as unemployed with Centrelink.
I’m receiving the Job Keeper Payment, why can’t I apply for the Rates Relief Waiver?
The Job Keeper payments were a temporary initiative of the Australian Government. It was put in place to help businesses that were impacted by Covid-19 to financially support their staff and keep them ‘employed’.
As this initiative is due to end in the coming weeks, Council cannot use it as an eligibility requirement for the Rates Relief Waiver.
How do I apply for the Rates Relief Waiver?
You can Apply for a Rates Relief Waiver via our website from 1 July until 30 September 2020. If you do not have access to the internet, contact Council and an application form can be sent out to you.
I was only on Job Seeker for short amount of time and am no longer receiving it, am I still eligible?
If you can provide proof that you were unemployed and on Job Seeker at any time between 1 July 2020 and 30 September 2020 then you are eligible to Apply for a Rates Relief Waiver.
My partner and I are both receiving Job Seeker payments, can we both apply for the Rate Relief Waiver?
No, the Rates Relief Waiver is strictly one (1) application per household.
My residential address doesn't match the address Centrelink has listed for me, can I still apply?
You will need to contact Centrelink to have your residential address updated prior to applying for the Rates Relief Waiver.
Why can't I apply for the Rates Relief Waiver after 30 September 2020?
As the Rates Relief Waiver is only applied to your first Rates Instalment Notice, which is due on 30 September 2020, Council will not be accepting any applications after this date.
When will I receive my Rates Notice?
You should receive your Rates Notice by mid to late August 2020. If you have not received your Rates Notice by the end of August 2020 please contact the Customer Service Centre on 1300 322 322 or on Live Chat.
I haven't received my Rates Notice, can I still apply for a Rates Relief Waiver?
Yes, you can still apply for the Rates Relief Waiver even if you haven't received your Rates Notice for 2020-2021.
Please note: to apply you will still need your Rates Assessment Number which can be found on any previous Rates Notice or Rates Instalment Notice. If you no longer have any of your previous Rates or Instalment Notices please contact our Customer Service Centre on 1300 322 322 or on Live Chat.
I am not eligible for the Rates Relief Waiver but am having financial difficulty and I don’t think I can pay my Rates by the due date, what can I do?
If you are having financial difficulty and don’t believe you will be able to make your upcoming Rates payment by the due date you can apply for an Arrangement to Pay with Council. This will allow you to make weekly, fortnightly or monthly payments to suit your budget.
I’m a self-funded retiree, is there any relief for me?
While there is no Rate Relief available for self-funded retirees, if you are having financial difficulty you have the option of applying for an Arrangement to Pay with Council.
In addition to this Council is suspending penalty interest until 30 September 2020 and will not be pursuing any new legal action regarding unpaid Rates until 30 September 2020 (legal action that is already underway will however continue to proceed).
As part of the broader Covid-19 Relief Package Council will also be providing a crisis support service to isolated and elderly individuals as well as the delivery of care packages to our city’s elderly and isolated residents. For more information please visit our Coronavirus Updates page.
What relief is available for residential properties?
If you are an owner-occupier of a residential property and are currently receiving Job Seeker payments you may be eligible for the once off Rates Relief Waiver. You can apply online under Apply for a Rates Relief Waiver from 1 July until 30 September 2020.
I’m a Pensioner, what relief is available for me?
Eligible Pension Concession Card Holders who are not currently receiving the Rates Concession can still apply by completing the application form on our website. For more information please visit our Apply for a Rates Concession page.
Can I apply for both the Pensioner Concession and the Rates Relief Waiver?
Yes, if you are a Pensioner Concession Card holder who is also receiving Job Seeker payments and you meet the eligibility requirements for the Rates Relief Waiver you can apply for both.
My commercial business has been forced to close, is Council providing relief for business owners?
We understand that this has been a very challenging time for businesses and while there is no Rate Relief available for commercial businesses, if you are having financial difficulty you have the option of applying for an Arrangement to Pay with Council.
Council is also suspending penalty interest until 30 September 2020 and will not be pursuing any new legal action regarding unpaid Rates until 30 September 2020 (legal action that is already underway will however continue to proceed).
In addition to this Council also has a dedicated Business Concierge who will continue to provide tailored and personal support to local businesses by providing you with advice on the options available to you and any relevant support agencies that may be helpful.
As part of the Covid-19 Relief Package Council have created Fast Grants to help businesses with utilities, permit fee waivers, mentoring and outreach services as well as having dedicated $130,000 in rent relief to business operators within Council owned buildings. This is in addition to Council’s annual Invest Frankston Grants. Information on how to apply for these initiatives will be announced on Councils Coronavirus Updates page shortly.
Find the best way to contact Council here
P. 1300 322 322
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