Apply for a Hardship Rates Relief Waiver

While your Rates are still due on the normal due dates, we understand that many people have been impacted by COVID-19 and therefore Council has made the following changes to their Rates Service:

  • To assist our Ratepayers during this difficult time, Council has introduced the Hardship Rates Relief Waiver.
  • Penalty interest is suspended until 30 June 2021.
  • Council will not be pursuing any new legal action regarding unpaid Rates until 30 June 2021 (legal action that is already underway will however continue to proceed).

If you're not eligible for the Hardship Rates Relief Waiver and are unable to pay your Rates on time you can apply for an Arrangement to Pay

What is the Hardship Rates Relief Waiver?

The Hardship Rates Relief Waiver is a once off waiver of $200 that is available only to eligible Ratepayers who are suffering financial hardship due to Covid-19.

Upon successful application the Hardship Rates Relief Waiver will be applied to your upcoming Rates Instalment for the 2020-2021 financial year.

Please note: the Hardship Rates Relief Waiver is strictly one (1) per household.

Am I eligible?

If you are an owner-occupier of a residential property who is suffering financial hardship and one (1) or more of the below apply to you, you may be eligible to apply for the once off $200 Hardship Rates Relief Waiver:

  • You are experiencing involuntary unemployment.
  • You are the recipient of Australian Government Benefits such as Job Keeper Payment, Job Seeker Payment, Youth Allowance for Jobseekers, Parenting Payment (including the single and partnered payments), Special Benefit or Farm Household allowance. 
  • You are required to take leave without pay for a minimum period of three (3) months.
  • Your hours of employment have been significantly decreased due to workplace restrictions as a result of COVID-19.
  • You are hospitalised as a result of COVID-19.
  • You are a self funded retiree. 
  • Other.

Please note, you are not eligible for a Hardship Rates Relief Waiver if you have already received the Job Seeker Rates Relief Waiver.

How to apply? 

To submit your application online you will need the following information:

  1. Your Rates Assessment Number (this can be found on any Rates or Instalment Notice)
  2. Your Centrelink Customer Reference Number (if applicable)
  3. Your residential property address 
  4. Your name and contact details 
  5. Your date of birth 

Apply for a Hardship Rates Relief Waiver

 What happens next? 

  1. Once Council receives your application for a Hardship Rates Relief Waiver you will receive an email confirming that your application has been received
  2. Your application will be assessed within 21 days 
  3. You will receive an email within 21 days regarding the outcome of your application  

Please note, Council is receiving a high volume of Hardship Rates Relief Waiver applications and there may be a delay in processing your request.

Frequently Asked Questions

How to I apply for a Hardship Rates Relief Waiver?

To apply online for the Hardship Rates Relief Waiver please visit our Apply for a Hardship Rates Relief Waiver page. If you do not have access to the internet, contact Council and an application form can be sent out to you.

I am receiving the Job Seeker Rates Relief Waiver, is there any relief for me?

You can apply for the Hardship Rates Relief Waiver which is a once off waiver of $200, available only to eligible Ratepayers who are suffering financial hardship due to Covid-19.

 I’m receiving the Job Keeper Payment, is there any relief for me?

You can apply for the Hardship Rates Relief Waiver which is a once off waiver of $200, available only to eligible Ratepayers who are suffering financial hardship due to Covid-19.

 Both Ratepayers at our residential property are receiving benefit payments, can we both apply for a Hardship Rates Relief Waiver?

 No, the Hardship Rates Relief Waiver is strictly one (1) application per household, so only one Ratepayer can apply.

My residential address doesn't match the address Centrelink has listed for me, can I still apply?

You will need to contact Centrelink to have your residential address updated prior to applying for the Hardship Rates Relief Waiver.

 I am not eligible for the Hardship Rates Relief Waiver but am having financial difficulty and I don’t think I can pay my Rates by the due date, what can I do?

 If you are having financial difficulty and don’t believe you will be able to make your upcoming Rates payment by the due date you can apply for an Arrangement to Pay with Council. This will allow you to make weekly, fortnightly or monthly payments to suit your budget.

When will I receive my Rates Notice? 

You should have received your Rates Notice by mid to late August 2020. If you have not received your Rates Notice, please contact the Customer Service Centre on 1300 322 322 or on Live Chat. 

I haven't received my Rates Notice, can I still apply for the Hardship Rates Relief Waiver? 

Yes, you can still apply for the Hardship Rates Relief Waiver if you haven't received your Rates Notice for 2020-2021.

Please note: to apply you will still need your Rates Assessment Number which can be found on any previous Rates Notice or Rates Instalment Notice. If you no longer have any of your previous Rates or Instalment Notices please contact our Customer Service Centre on 1300 322 322 or on Live Chat.

 I’m a self-funded retiree, is there any relief for me?

You may be eligible to apply for the Hardship Rates Relief Waiver. This is a once off waiver of $200 that is available only to eligible Ratepayers who are suffering financial hardship due to Covid-19.

Alternatively, if you’re are having financial difficulty you have the option of applying for an Arrangement to Pay with Council.

In addition to this Council is suspending penalty interest until 30 June 2021 and will not be pursuing any new legal action regarding unpaid Rates until 30 June 2021 (legal action that is already underway will however continue to proceed).

As part of the broader Covid-19 Relief Package Council will also be providing a crisis support service to isolated and elderly individuals as well as the delivery of care packages to our city’s elderly and isolated residents. For more information please visit our Coronavirus Updates page.

I’m a Pensioner, can I apply for both the Pensioner Concession and the Hardship Rates Relief Waiver if I’m eligible?

Yes, if you are a Pensioner Concession Card holder and are suffering financial hardship due to COVID-19 you may be eligible to apply for the Hardship Rates Relief Waiver.

Please note, eligible Pension Concession Card Holders who are not currently receiving their Rates Concession can still apply at any time by completing the application form on our website. For more information please visit our Apply for a Rates Concession page.

My commercial business has been forced to close, is Council providing relief for business owners?

We understand that this has been a very challenging time for businesses and while there is no Rate Relief available for commercial businesses, if you are having financial difficulty you have the option of applying for an Arrangement to Pay with Council.

Council is also suspending penalty interest until 30 June 2021 and will not be pursuing any new legal action regarding unpaid Rates until 30 June 2021 (legal action that is already underway will however continue to proceed).

In addition to this Council also has a dedicated Business Concierge who will continue to provide tailored and personal support to local businesses by providing you with advice on the options available to you and any relevant support agencies that may be helpful.

As part of the Covid-19 Relief Package Council have created Fast Grants to help businesses with utilities, permit fee waivers, mentoring and outreach services as well as having dedicated $130,000 in rent relief to business operators within Council owned buildings. This is in addition to Council’s annual Invest Frankston Grants. Information on how to apply for these initiatives will be announced on Councils Coronavirus Updates page shortly.

 

Contact Us

Find the best way to contact Council here
P. 1300 322 322
E. info@frankston.vic.gov.au

 

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