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Council not affiliated with private pool and spa safety businesses

Friday 8 May 2020

A number of Frankston City residents have been contacted by private pool and spa safety companies falsely claiming to represent Council.

Frankston City Council Mayor, Sandra Mayer, said residents reported being pressured to hire these businesses to conduct pool and spa inspections and registrations in order to avoid a fine.

“Although State Government regulations require homeowners to register their pools and spas with Council by 1 June this year, Council is not affiliated with any private building inspectors or surveyors,” Cr Mayer said.

“We understand that receiving these calls has been confusing and stressful for our residents and wish to clarify that pool and spa owners can choose any business they like to conduct inspections.”

The Mayor said officers would be contacting the companies in question to request they make it clear to potential customers that they are not associated with Council.

“These businesses are required to comply with privacy and telemarketing laws when promoting their services and Council does not release property owner contact details to private companies for this purpose,” Cr Mayer said.

“If you receive a call of this nature or need clarity regarding the registration process please let us know.”

Click here for more information about registering your pool or spa before the 1 June State Government deadline.

To report having received a call from a building inspector or surveyor claiming to represent Council, phone our customer service team: 1300 322 322

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