Draft Rates and Charges Hardship Policy - Community Consultation

Frankston City Council has drafted a new rates and charges, Draft Rates and Charges Hardship Policy, this policy establishes the guidelines for assessment of hardship applications based on the principles of fairness, integrity, confidentiality and compliance with statutory requirements. 

Financial hardship is a situation where a property owner due to unforeseen circumstances is unable, because of illness, unemployment or other reasonable cause, to discharge their financial obligations. Financial hardship involves an inability of the property owner to meet their financial commitments and obligations, rather than an unwillingness to do so. Financial hardship can arise from a variety of situations.

The purpose of this Policy is to provide Council with a policy framework to provide relief to individuals who need financial assistance. When assessing any application, due consideration must be given to Council’s overall revenue requirements and services provided. While all ratepayers receive the direct benefit provided through the payment of rates and charges, it is important that Council has a mechanism to consider the needs of ratepayers who are suffering financial hardship.

The draft hardship policy is now available for public feedback and council is encouraging the community to have their say.  

Have Your Say

Community consultation closes on Friday 30 August 2019. 

Please read the Draft Rates and Charges Hardship Policy:

Online Feedback

You can ask questions about, or make comment on the Draft Rates and Charges Hardship Policy in the online public forum below: 

Send feedback via post, email or in person:

Feedback must include your name, contact address:

Draft Rates and Charges Hardship Policy
Frankston City Council
PO Box 490
30 Davey Street
Frankston VIC 3199

Email: info@frankston.vic.gov.au

Please include subject line ‘Submission to Draft Rates and Charges Hardship Policy’ and attention to the Financial a Corporate Planning.

Contact Us

Frankston City Council
30 Davey Street
Frankston 3199
P. 1300 322 322
E. info@frankston.vic.gov.au

Main Image - default
Back to top