Support and Wellbeing

Community Recovery Call Centre

Council launched the call centre referral service in April, to help impacted residents navigate and connect with the services and resources they need to recover from COVID-19. Council staff are here to help, referring residents and businesses to support services suited to their current 

If you need help finding the right support, phone: 9768 1387 for the Community Recovery Call Centre. The centre is open Monday-Friday, 8.30am-5pm.

Community Support Frankston

Community Support Frankston is a not for profit community support agency which provides services including emergency food, grocery vouchers, help with utility bills, referrals and advocacy for people who live, or work in the City of Frankston.

For a comprehensive list of support services available please look into the Community Information and Support Services Directory (1MB).

For the Love of Frankston

To support our community though COVID-19 and beyond Council has allocated various grants and programs for individuals, community groups, businesses and sporting clubs, as part of its $6.434 million Relief and Recovery Package.

Please look into what may be available to you under our For the Love of Frankston banner.

Your mental health

The outbreak of coronavirus disease 2019 (COVID-19) may be stressful for people. Fear and anxiety about a disease can cause strong emotions in adults and children. Coping with stress will make you, the people you care about and your community stronger.

  • Beyond Blue has put together this great information for looking after your mental health during the Coronavirus Outbreak
  • Lifeline - a national charity providing all Australians experiencing emotional distress with access to 24 hour crisis support and suicide prevention services. Click here or call 13 11 14.
  • Headspace has also put a mental health guide for young people.
  • 1800 Respect provides counselling to anyone experiencing sexual assault or domestic family violence. Click here or call 1800 737 732.
  • Red Cross has resources available for adults, including some tips on talking to your children
  • Royal Children's Hospital has helpful advice on talking to your children about Coronavirus and how to answer some common questions
  • My name is Coronavirus - This creative resource will help children learn about the Coronavirus (1MB) and depict how they feel
  • Kids Helpline - 24/7 phone and online counselling service for young people aged 5 - 25 years. Click here or call 1800 55 1800.
  • Emerging Minds is a Victorian Government resource available to support children through natural disasters, traumatic events or worries about the future
  • Gamblers Help Line is available to those experiencing gambling problems or those close to them being affected their gambling. Click here or call 1800 858 858.
  • DirectLine - confidential alcohol & drug counselling and referral in Victoria. Click here or call 1800 888 236.
  • Wellways Helpline is a free and confidential service providing mental health information, support and referral advice. Click here or call 1300 111 400.
  • National Disability Insurance Scheme (NDIS) is available to eligible people with a disability. Click here or call 1800 800 110.
  • Grief Line is a free national counselling and support telephone , SMS and video service available to people experiencing grief, loss and/or trauma. Click here or call 1300 845 745

Further Information

If you suspect you may have the coronavirus disease (COVID-19), please call the dedicated hotline on 1800 675 398 or complete a virtual self assessment here: keep Triple Zero (000) for emergencies only.  

If you suspect an individual or business is failing to comply with the restrictions set out by Australian and Victorian Government, please contact the Victoria Police Assistance Line on 131 444.

Visit the Department of Human Health and Services website for the latest updates.


This page was last updated 17 August 2020

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