How To Contact Us

Due to the evolving situation surrounding COVID-19 and the announcements by Federal and State Government regarding public health and safety, Council strongly recommends the below methods of contact for all enquiries over the coming weeks:

Please note: To keep our community, and our staff safe, our face-to-face Customer Service Centres will temporarily close from Monday 27 July, in line with COVID-19 restrictions.

For further information on how our service is adapting with these closures, please click here.

Live Chat

Chat online to one of our team members between 8.30am-5pm
Note: Google Chrome, Firefox and Safari are the most suitable web browsers for live chat feature



Call us on on 1300 322 322 to speak with one of our customer service officers.

Social Media

Keep up to date or send us a message on our social media pages:




Our online systems are functioning as normal:

Report an issue 

Make a payment

Media Enquiries


Youth Services

Phone: 9768 1366


Social Media: Facebook and Instagram

Frankston Libraries


Frankston Arts Centre

Phone: 9784 1060


Social Media: Facebook and Instagram

Further Information

If you suspect you may have the coronavirus disease (COVID-19), please call the dedicated hotline on 1800 675 398. Please keep Triple Zero (000) for emergencies only.  

Visit the Department of Human Health and Services website for the latest updates.


This page was last updated 17 August 2020.

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