How To Contact Us

Due to the evolving situation surrounding COVID-19 and the announcements by Federal and State Government regarding public health and safety, Council strongly recommends the below methods of contact for all enquiries over the coming weeks:

If you must physically attend our customer service centres please practice social distancing as we also implement social distancing measures internally.
Please bear with us during this busy period and we will do our very best to respond to you as early as possible.

Live Chat

Chat online to one of our team members between 9am - 4pm.
Note: Google Chrome is most suitable for live chat feature



Call us on on 1300 322 322 to speak with one of our customer service officers.

Social Media

Keep up to date or send us a message on our social media pages:




Our online systems are functioning as normal:

Report an issue 

Make a payment

Media Enquiries


Youth Services

Phone: 9768 1366


Social Media: Facebook and Instagram

Frankston Libraries


Frankston Arts Centre

Phone: 9784 1060


Social Media: Facebook and Instagram

Further Information

If you suspect you may have the coronavirus disease (COVID-19), please call the dedicated hotline on 1800 675 398. Please keep Triple Zero (000) for emergencies only.  

Visit the Department of Human Health and Services website for the latest updates.


This page was last updated 25 May

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