How To Contact Us

Due to the evolving situation surrounding COVID-19 and the announcements by Federal and State Government regarding public health and safety, Council strongly recommends the below methods of contact for all enquiries:

Please note: From Monday 9 November 2020, our Customer Service Centres in Frankston (Civi Centre) and Langwarrin will resume face-to-face service with COVID-19 safety measures in place.

Live Chat

Chat online to one of our team members between 8.30am-5pm
Note: Google Chrome, Firefox and Safari are the most suitable web browsers for live chat feature

Email

Info@frankston.vic.gov.au  

Telephone

Call us on on 1300 322 322 to speak with one of our customer service officers.

Social Media

Keep up to date or send us a message on our social media pages:

Facebook

Twitter

Online

Our online systems are functioning as normal:

Report an issue 

Make a payment

Visit Us

From Monday 9 November 2020, our Customer Service Centres in Frankston (Civi Centre) and Langwarrin will resume face-to-face service with COVID-19 safety measures in place.

Click here for more details.

Media Enquiries

Email: communications@franskton.vic.gov.au.

Youth Services

Phone: 9768 1366

Email: youthcentral@frankston.vic.gov.au

Social Media: Facebook and Instagram

Frankston Libraries

Email: libraryenquiries@frankston.vic.gov.au

Frankston Arts Centre

Phone: 9784 1060

Email: thefac@frankston.vic.gov.au

Social Media: Facebook and Instagram

Further Information

If you suspect you may have the coronavirus disease (COVID-19), please call the dedicated hotline on 1800 675 398. Please keep Triple Zero (000) for emergencies only.  

Visit the Department of Human Health and Services website for the latest updates.

This page was last updated 6 November 2020.