Government Support Programs

Individuals/families and community

Below is a list of all the support services and programs available to individuals and families from the Victorian and Australian Governments.

Australian Government

  • Free Child Care for parents - If you have children currently enrolled in a Child Care facility. Find out more here.
  • Income support for individuals - Payments of $550 per fortnight for existing and new recipients of JobSeeker, Youth Allowance Jobseeker, Parenting, Farm Household and Special Benefit payments/allowances/benefits.
  • Payments to support households - Two separate payments of $750 to social security, veteran and income support recipients and eligible concession card holders.
  • Temporary early release of superannuation - Allowing individuals affected by the Coronavirus to access up to $10,000 of their superannuation in 2019-2020 and a further $10,000 in 2020-2021.
  • Temporarily reducing superannuation minimum drawdown rates - A temporary reduction by 50 per cent for account-based pensions and similar products for 2019-2020 and 2020-2021 supporting retirees by reducing the need to sell investment assets to fund minimum drawdown requirements.
  • Reducing social security deeming rates - A 0.75 point reduction in upper and lower social security deeming rates to support income support recipients and Age Pensioners.
  • JobKeeper payment for employees - A fortnightly $1,500 payment to help businesses significantly impacted by the Coronavirus cover the cost of their employees wages
  • Moratorium on evictions for six months - Rent relief and security if residential and commercial tenants are unable to pay their rent due to the Coronavirus
  • Early Childhood Education and Care Relief Package - Payments will be made directly to providers until 30 June 2020

For more information on these Australian Government support programs, please visit: https://treasury.gov.au/coronavirus/households

Victorian Government

  • Emergency Relief Packages - Food and personal care packages for those in mandatory self-isolation
  • Free accommodation for hospital workers and paramedics - Access to free accommodation for workers responding to COVID-19
  • Free kindergarten - Allowing kindergartens to continue operating for essential workers and vulnerable children
  • Remote learning for term 2 - Laptops and internet access will be supplied to children who need it to continue learning remotely during term 2
  • Dispatch and delivery exemption - Planning exemption to allow delivery of food, drink, groceries, medicine, cleaning and personal protection products at all hours.
  • Crisis accommodation - Short-term accommodation to assist women and children to escape family violence. Call Safe Steps on 1900 015 188 or visit safesteps.org.au
  • Safe housing for homelessness - Accommodation to enable those experiencing homelessness to safely isolate if positive for COVID-19 or to avoid infection.
  • Foster and kinship carer support - A one-off $600 payment to foster and kinship carer for every child 
  • First Home Owner grant extensions - $20,000 FHOG to people buying or building a new home in regional Victoria extended for an extra 12 months (mid-2021)
  • Telehealth appointments - Remote consultations for Royal Children's Hospital appointments

Phone Victoria's dedicated Coronavirus hotline on: 1800 675 398

Frankston City Council

  • Home library delivery service - Council is still delivering items to our Home Library patrons (contactless delivery)
  • Additional electronic library resources - Council has purchased additional e-books and e-audio books to encourage reading
  • Phone checks on vulnerable - Council is conducting phone checks on our vulnerable clients
  • Suspension of rates recovery - Council has suspended undertaking legal action for rates recovery until further notice
  • Rates Hardship Policy - Council is preparing a COVID-19 Rates Hardship Policy
  • Penalty interest freeze - Council will not raise any penalty interest on overdue rates payments until the end of June 2020 where a further review will be undertaken

Council is currently reviewing what additional support can be provided to individuals/families, community and businesses. More information on Council's proposed Relief and Recovery Package.

Other individual support 

  • For financial counselling, including advice on managing debt, contact the free and confidential National Debt Helpline by calling 1800 007 007. Or visit MoneySmart for advice to help you manage your money.
  • For those experiencing domestic violence, please contact 1800 RESPECTMensline Australia and the Men's Referral Service also offer support to people using violence.
  • Lifeline offers personal crisis support services. Call 131 114 at any time. Kids Helpline is a free service for young people aged 5 to 25. Kids, teens and young adults can call 1800 551 800 at any time.
  • Those on a low income may be eligible to apply for a 'No Interest Loan'. For more information and details on how to apply, visit Good Shepherd Microfinance.
  • Many banks are offering home loan repayment and personal loan repayment relief. Contact your bank directly to discuss your personal financial options to assist during this time.

Economy and businesses (jobs and employment)

Below is a list of all the support services and programs available to businesses and to support the local economy from the Victorian and Australian Governments.

Australian Government 

The Federal Government has announced a $320 billion economic plan in response to COVID-19. Initiative from the plan include:

  • Boosting cash flow for employers - Up to $100,000 to eligible small and medium-sized businesses and not-for-profits that employ people, with a minimum payment of $20,000 so they can keep operating.
  • Temporary relief for financially distressed businesses - Temporarily increasing the threshold at which creditors can issue a statutory demand on a company and the time companies have to respond to statutory demands they receive.
  • Increasing the instant asset write-off - Increasing the threshold from $30,000 to $150,000 and expanding access to include businesses with aggregated annual turnover of less than $500 million until 30 June 2020.
  • Backing business investment - A time limited 15 month investment incentive to support business investment and economic growth by accelerating depreciation deductions. 
  • Small business wage subsidy - Eligible employers can apply for a wage subsidy of 50 per cent to retain their apprentices and trainees from 1 January 2020 to 30 September 2020. 
  • Support for Coronavirus-affect regions and communities - $1 billion funding pool to assist most impacted regions during the Coronavirus outbreak and in recovery. Additionally, supporting the airline industry by providing relief from a number of taxes and charges.
  • Coronavirus Business Liaison Unit - To engage with business and provide updates to government on crucial issues 
  • JobKeeper payment for employees - A fortnightly $1,500 payment to help businesses significantly impacted by the Coronavirus cover the cost of their employees wages
  • Moratorium on evictions for six months - Rent relief and security if residential and commercial tenants are unable to pay their rent due to the Coronavirus
  • Jobs Hub website - Established the Jobs Hub website to help Australians find work, visit: https://www.dese.gov.au/covid-19/jobs-hub
  • Instant asset write-off threshold increase - From $30,000 to $150,000
  • Investment Incentive - A 15 month investment incentive (through to 20 June 2021), accelerating depreciation deductions
  • SME Guarantee Scheme - Access to working capital to help small and medium businesses, loans of up to $250,000 with initial 6 month repayment holiday, unsecured finance (no requirement to provide an asset as security for loan)
  • Mandatory SME Code of Conduct on commercial leasing - Good faith leasing principles to all commercial leasing tenancies suffering financial stress or hardship as a result of COVID-19

For more information on these Australian Government support programs, please visit: https://treasury.gov.au/coronavirus/businesses

Victorian Government

The Victorian Government has established a $1.7 billion Economic Survival Package to support Victorian businesses and workers through the Coronavirus pandemic. Initiatives from the package include:

  • Payroll Tax Refund - Waiving payroll tax for the 2019-2020 financial year for businesses with annual taxable wages of up to $3 million.
  • Liquor Licence fees waived - Renewable liquor licence fees for 2020 will be waived and businesses that have already paid will be reimbursed.
  • Business Support Fund ($500 million) - A $10,000 grants towards operational costs to help keep hospitality, tourism, accommodation, arts and entertainment and retail businesses which may not be eligible for payroll tax refunds due to their size and to help them survive and keep people in work. Including businesses with a wages bill less than the payroll tax threshold of $600,000 who are participating in the JobKeeper program regardless of what sector they operate in.
  • Working for Victoria Fund ($500 million) - Displaced workers will be eligible to apply for different types of work, assistance towards skills development and facilitating job matching.
  • Land Tax Deferral - Landowners that have at least one non-residential property and total taxable landholdings below $1 million have the option of deferring their 2020 land tax payment until after 31 December 2020.
  • Fast Tracking outstanding supplier invoices - The Victorian Government will pay all outstanding supplier invoices within five business days.
  • Rent relief for commercial tenants in government buildings - For commercial tenants in government buildings.
  • Dispatch and delivery exemption - Planning exemption to allow delivery of food, drink, groceries, medicine, cleaning and personal protection products at all hours.
  • Agriculture Industry Support - Establishment of the Victorian Agriculture Industry Reference Group (phone 13 22 15)
  • WorkCover extension - Provision of six (6) additional months of weekly WorkCover payments for long term injured workers who are due to transition off WorkCover weekly payments

For more information on these Victorian Government support programs for businesses, please visit: https://www.business.vic.gov.au/disputes-disasters-and-succession-planning/illness-and-business-management-plan/coronavirus-business-support

Frankston City Council

  • Business Learning - Arming small business owners with information and tools on how they can plan, prepare, adapt and communicate so that they can be proactive during this time and, if possible, try to turn adversity into productivity.
  • Industry Expert video series - A regular social media video series which involves local industry experts providing videos with advice and tips for businesses during the pandemic. 
  • Business Coaching - Businesses have the opportunity to receive advice and prepare a Business Continuity Strategy from a highly qualified and skilled business coach.
  • The Frankston Food Move - A new 'shop local' style campaign encouraging residents to continue buying food from local businesses and sharing on social media using the hashtag #thefrankstonfoodmove
  • Business Concierge - Expanded Business Concierge service to guide businesses to external support services and respond to individual needs.
  • Business Outreach - Council officers are currently contacting businesses to offer support, learn the impact of Coronavirus on Frankston City businesses and provide referrals where appropriate.
  • Relief and Recovery Package - Council recently endorsed delivering an over $3 million COVID-19 Relief and Recovery Package, details on the inclusions of this package are currently being developed

For business support, head to: frankston.vic.gov.au/Business/Business_Support_and_Resources

Council is currently reviewing what additional support can be provided to individuals/families, community and businesses. More information on Council's proposed Relief and Recovery Package.

Page last updated: 4 May
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