Individuals

Community and Business Support Grant Program 

Council has made a total funding pool of almost $1 million available, to help the community and local businesses continue to thrive during COVID-19 and beyond.

There are a number of grants available to help individual residents deliver important community services.

View the full grant options available for individual applicants.

Council $6.434 million Relief and Recovery Package

Council is delivering a Relief and Recovery Package as part of our Annual Budget 2020–2021, tailored to help individuals, community groups and business through COVID-19.

Supporting Individuals

We understand that many individual residents are experiencing financial hardship as a result of COVID-19. Council is committed to supporting anyone under additional financial strain to make it through this difficult time. The Relief and Recovery Package includes, but is not limited to:

  • A total of $1.2 million to provide rate relief, see below for more information.
  • $50,000 to support cleaning of the city’s community shower service
  • $30,000 to deliver care packages to our city’s elderly and isolated residents and providing regular phone checks in to see what other support they may require
  • $30,000 to assist students to purchase essential study materials
  • $270,000 worth of staff redeployment support to assist with increased community needs
  • $300,000 to Community Support Frankston, to purchase food and equipment from local suppliers

Read the Council's Relief and Recovery Package summary. (893KB)  

Read the breakdown of how the package will help individuals, community groups and businesses (2MB)

Rates Relief

Council has provided a $1.2 million Rates Relief Package to support owner/occupiers during COVID-19.

While your rates are still due on the normal payment dates, we understand that many people have been impacted by COVID-19 and therefore Council has made the following changes to their Rates Service:

  • Penalty interest is suspended until 30 September 2020
  • Upon successful application, eligible ratepayers (i.e owner occupiers of a residential property who are receiving JobSeeker payments) will have access to a once off Rates Relief Waiver
  • Council will not be pursuing any new legal action regarding unpaid Rates until 30 September (legal action that is already underway will continue to proceed)
  • If you’re unable to pay your rates on time you can apply for an Arrangement to Pay

For more information, see Rates Relief.

Community Recovery Call Centre

Council launched the call centre referral service in April, to help impacted residents navigate and connect with the services and resources they need to recover from COVID-19. Council staff are here to help, referring residents and businesses to support services suited to their current needs.in 

If you need help finding the right support, phone: 1300 322 322 and ask to be referred to the Community Recovery Call Centre. The centre is open Monday-Friday, 8.30am-5pm.

Government Support Programs

Below is a list of all the support services and programs available to individuals and families from the Victorian and Australian Governments.

Australian Government

  • Free Child Care for parents - If you have children currently enrolled in a Child Care facility. Find out more here.
  • Income support for individuals - Payments of $550 per fortnight for existing and new recipients of JobSeeker, Youth Allowance Jobseeker, Parenting, Farm Household and Special Benefit payments/allowances/benefits.
  • Payments to support households - Two separate payments of $750 to social security, veteran and income support recipients and eligible concession card holders.
  • Temporary early release of superannuation - Allowing individuals affected by the Coronavirus to access up to $10,000 of their superannuation in 2019-2020 and a further $10,000 in 2020-2021.
  • Temporarily reducing superannuation minimum drawdown rates - A temporary reduction by 50 per cent for account-based pensions and similar products for 2019-2020 and 2020-2021 supporting retirees by reducing the need to sell investment assets to fund minimum drawdown requirements.
  • Reducing social security deeming rates - A 0.75 point reduction in upper and lower social security deeming rates to support income support recipients and Age Pensioners.
  • JobKeeper payment for employees - A fortnightly $1,500 payment to help businesses significantly impacted by the Coronavirus cover the cost of their employees wages
  • Moratorium on evictions for six months - Rent relief and security if residential and commercial tenants are unable to pay their rent due to the Coronavirus
  • Early Childhood Education and Care Relief Package - Payments will be made directly to providers until 30 June 2020

For more information on these Australian Government support programs, please visit: https://treasury.gov.au/coronavirus/households

Victorian Government

  • Emergency Relief Packages - Food and personal care packages for those in mandatory self-isolation
  • Free accommodation for hospital workers and paramedics - Access to free accommodation for workers responding to COVID-19
  • Free kindergarten - Allowing kindergartens to continue operating for essential workers and vulnerable children
  • Remote learning for term 2 - Laptops and internet access will be supplied to children who need it to continue learning remotely during term 2
  • Dispatch and delivery exemption - Planning exemption to allow delivery of food, drink, groceries, medicine, cleaning and personal protection products at all hours.
  • Crisis accommodation - Short-term accommodation to assist women and children to escape family violence. Call Safe Steps on 1900 015 188 or visit safesteps.org.au
  • Safe housing for homelessness - Accommodation to enable those experiencing homelessness to safely isolate if positive for COVID-19 or to avoid infection.
  • Foster and kinship carer support - A one-off $600 payment to foster and kinship carer for every child 
  • First Home Owner grant extensions - $20,000 FHOG to people buying or building a new home in regional Victoria extended for an extra 12 months (mid-2021)
  • Telehealth appointments - Remote consultations for Royal Children's Hospital appointments

Phone Victoria's dedicated Coronavirus hotline on: 1800 675 398

Other individual support 

  • If you are experiencing housing insecurity or homelessness, contact the Department of Health and Human Services.
  • For financial counselling, including advice on managing debt, contact the free and confidential National Debt Helpline by calling 1800 007 007. Or visit MoneySmart for advice to help you manage your money.
  • For those experiencing domestic violence, please contact 1800 RESPECTMensline Australia and the Men's Referral Service also offer support to people using violence.
  • Lifeline offers personal crisis support services. Call 131 114 at any time. Kids Helpline is a free service for young people aged 5 to 25. Kids, teens and young adults can call 1800 551 800 at any time.
  • Those on a low income may be eligible to apply for a 'No Interest Loan'. For more information and details on how to apply, visit Good Shepherd Microfinance.
  • Many banks are offering home loan repayment and personal loan repayment relief. Contact your bank directly to discuss your personal financial options to assist during this time.

 

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