Council is committed to supporting local businesses and providing important information, resources and opportunities to keep businesses informed, inspired, focused and resilient. 

We understand local operators from a range of industries such as hospitality, education, property, services are being impacted during the pandemic and each department is working hard to provide innovative incentives and develop recovery programs to support business continuity.

Council is arming small business owners with information and tools on how they can plan, prepare, adapt and communicate so that they can be proactive during this time and, if possible, try to turn adversity into productivity.

Contactless Thermometers for businesses

In light of the current Coronavirus (COVID-19) environment, the Victorian Government have provided Council with a limited supply of thermometers for local businesses. These thermometers are a further preventative measure you can take on your business site. These have been made available free of charge to eligible Victorian businesses – see criteria below:

  1. Business has a registered Victorian premise (regardless of location within Victoria)
  2. Business is still operating with staff physically on site
  3. Employ at least 5 staff members who work concurrently at the same premise
  4. Business has not been able to procure a contactless thermometer from suppliers.

There is a strict limitation of 1 thermometer per business site per 20 employees. An additional thermometer is permitted for each additional 20 employees i.e. if your business employs more than 20 people, you are eligible to receive an additional thermometer.  If your business has multiple premises, you can request a thermometer for each premises.

If your business requires a thermometer, please fill in the online application form. If you are eligible, you will be notified by e-mail and we will provide details of how and when to collect the thermometer.

Community and Business Support Grant Program

Council has made a total funding pool of almost $1 million available, to help the community and local businesses continue to thrive during COVID-19 and beyond.

There are a number of grants available specifically to help local businesses grow and thrive in a challenging economy.

View the full grant options for local businesses.

Council $6.434 million Relief and Recovery Package 

Council is delivering a Relief and Recovery Package as part of our Annual Budget 2020–2021, tailored to help individuals, community groups and business through COVID-19. 

Supporting our economy and employment

Rebuilding a strong local economy will be vital to Frankston City’s ongoing recovery, ultimately having a positive knock on effect to individual and community recovery. The Relief and Recovery Package includes, but is not limited to:

  • An additional $270,000 pool of ‘fast grants’ for business directly impacted by COVID-19, increasing the total Council Business Grant Program pool to $450,000
  • More than $50,000 in outreach support, information and tools for local businesses to help them plan, prepare, adapt, upskill and communicate to their customers
  • Council has moved forward our supplier payment dates, to ensure suppliers are receiving payment as quickly as possible to help with cash flow
  • $130,000 in rent relief to business operators within Council owned buildings
  • $40,000 to develop loyalty programs targeting local business and buy-local marketing campaigns.
  • Up to two hours free parking, in Council owned and managed city centre off-street car parks (commencing 1 July 2020)
  • Waiving around $160,000 worth of operational fees such as Food Act registration and kerbside trading fees

Read the Council's Relief and Recovery Package summary. (893KB)

Read the breakdown of how the package will help individuals, community groups and businesses. (2MB)

Invest Frankston’s Re-opening Guide

Following the Victorian Government phased approach to the re-opening of public life, business owners may have many questions as they try to get back to business.

To help your business ease into the recovery phase, our Invest Frankston team has put together some useful resources, links and guidelines from a number of organisations such as the Victorian Government, The Victorian Chamber of Commerce and Industry, Business Victoria and the Victorian Tourism Industry Council (VTIC), so that your questions can be answered.

View the Invest Frankston Re-opening Guide. (1MB)

Please be advised all eased restrictions and the proposed dates are subject to the advice of Victoria’s Chief Health Officer and the continued and effective management of the spread of COVID-19.

Step by Step Guide

To save you having to do all the research, Council has developed a COVID-19 Step by Step Guide for Business (719KB) , to help you through the COVID-19 crises. This printable PDF takes you on a five step guide including where to go for the facts, staff support advice, financial and other support, tax incentives and other helpful advice. There is also important links to various resources.


Council has put together a list of frequently asked questions to help you and your business find the answers you’ve been looking for. Please view the COVID-19 Business FAQs (1MB)  or via the related documents on the right.

Business Concierge

An essential part of the Invest Frankston Support Program is to provide a central point of contact for all business specific enquiries. By expanding Council's concierge service, Council is now able to guide businesses to external support services and respond to their individual needs during this time. This role is particularly important as businesses are finding it difficult to navigate the many communication channels and information that has recently become available. 

Submit an enquiry to our Business Concierge

Privacy Statement

The information that you provide to Frankston City Council and the Business Coach will be treated as commercial-in-confidence.  Your contact information will only be used by Frankston City Council to communicate its business programs.  No information identifying you or your business will be provided to any third party unless required by law. No data identifying a client or their business or details about their business has been, or will be, sold to third parties whatsoever. Before joining the Frankston City Council Small Business Coaching Program, all coaches must sign a strict confidentiality clause. 

The Frankston Food Move

In preparation for the anticipated closure of Frankston’s hospitality industry, Council launched a new campaign #theFrankstonFoodMove. Primarily an awareness raising movement, the three month campaign encourages local residents to support local cafes and restaurants by pledging to order at least one meal a fortnight from one of the city’s amazing hospitality venues whilst maintaining safe social distancing practices.

Sign up to the Invest Frankston #theFrankstonFoodMove and pledge to order at least a meal a fortnight from one of the city’s amazing restaurants, cafes or bars.

To pledge your support visit the Frankston Food Move. By taking the pledge you will also go into the draw to win a $50 voucher to your favourite Frankston venue.

Business Mentoring

Recovery plans - Council is offering local businesses the opportunity to engage with a business coach who will support them to prepare a Business Continuity Strategy.  Strategies developed will contain all of the information businesses need to get up and running again, including a risk management plan, business impact analysis, an incident response plan, communication plan and a recovery plan.

Take your business online – Council is offering local businesses the opportunity to engage with a business coach who will support businesses to develop e-commerce and online solutions to ensure you are still able to trade whilst services are restricted.

All business coaching sessions are available via live chat platforms. For more information see our business coaching page.

Government support

Below is a list of all the support services and programs available to businesses and to support the local economy from the Victorian and Australian Governments.

Australian Government 

The Federal Government has announced a $320 billion economic plan in response to COVID-19. Initiative from the plan include:

  • Boosting cash flow for employers - Up to $100,000 to eligible small and medium-sized businesses and not-for-profits that employ people, with a minimum payment of $20,000 so they can keep operating.
  • Temporary relief for financially distressed businesses - Temporarily increasing the threshold at which creditors can issue a statutory demand on a company and the time companies have to respond to statutory demands they receive.
  • Increasing the instant asset write-off - Increasing the threshold from $30,000 to $150,000 and expanding access to include businesses with aggregated annual turnover of less than $500 million until 30 June 2020.
  • Backing business investment - A time limited 15 month investment incentive to support business investment and economic growth by accelerating depreciation deductions. 
  • Small business wage subsidy - Eligible employers can apply for a wage subsidy of 50 per cent to retain their apprentices and trainees from 1 January 2020 to 30 September 2020. 
  • Support for Coronavirus-affect regions and communities - $1 billion funding pool to assist most impacted regions during the Coronavirus outbreak and in recovery. Additionally, supporting the airline industry by providing relief from a number of taxes and charges.
  • Coronavirus Business Liaison Unit - To engage with business and provide updates to government on crucial issues 
  • JobKeeper payment for employees - A fortnightly $1,500 payment to help businesses significantly impacted by the Coronavirus cover the cost of their employees wages
  • Moratorium on evictions for six months - Rent relief and security if residential and commercial tenants are unable to pay their rent due to the Coronavirus
  • Jobs Hub website - Established the Jobs Hub website to help Australians find work, visit:
  • Instant asset write-off threshold increase - From $30,000 to $150,000
  • Investment Incentive - A 15 month investment incentive (through to 20 June 2021), accelerating depreciation deductions
  • SME Guarantee Scheme - Access to working capital to help small and medium businesses, loans of up to $250,000 with initial 6 month repayment holiday, unsecured finance (no requirement to provide an asset as security for loan)
  • Mandatory SME Code of Conduct on commercial leasing - Good faith leasing principles to all commercial leasing tenancies suffering financial stress or hardship as a result of COVID-19

For more information on these Australian Government support programs, please visit:

Victorian Government

The Victorian Government has established a $1.7 billion Economic Survival Package to support Victorian businesses and workers through the Coronavirus pandemic. Initiatives from the package include:

  • Rent or mortgage support - Private arrangements can be made with your landlord. If you're experiencing difficulties, contact Consumer Affairs Victoria.
  • Payroll Tax Refund - Waiving payroll tax for the 2019-2020 financial year for businesses with annual taxable wages of up to $3 million.
  • Liquor Licence fees waived - Renewable liquor licence fees for 2020 will be waived and businesses that have already paid will be reimbursed.
  • Business Support Fund ($500 million) - A $10,000 grants towards operational costs to help keep hospitality, tourism, accommodation, arts and entertainment and retail businesses which may not be eligible for payroll tax refunds due to their size and to help them survive and keep people in work. Including businesses with a wages bill less than the payroll tax threshold of $600,000 who are participating in the JobKeeper program regardless of what sector they operate in.
  • Working for Victoria Fund ($500 million) - Displaced workers will be eligible to apply for different types of work, assistance towards skills development and facilitating job matching.
  • Land Tax Deferral - Landowners that have at least one non-residential property and total taxable landholdings below $1 million have the option of deferring their 2020 land tax payment until after 31 December 2020.
  • Fast Tracking outstanding supplier invoices - The Victorian Government will pay all outstanding supplier invoices within five business days.
  • Rent relief for commercial tenants in government buildings - For commercial tenants in government buildings.
  • Dispatch and delivery exemption - Planning exemption to allow delivery of food, drink, groceries, medicine, cleaning and personal protection products at all hours.
  • Agriculture Industry Support - Establishment of the Victorian Agriculture Industry Reference Group (phone 13 22 15)
  • WorkCover extension - Provision of six (6) additional months of weekly WorkCover payments for long term injured workers who are due to transition off WorkCover weekly payments

External resources

Below are some helpful links with tips to assist with protecting and preparing your business against COVID-19.




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