Community Support

Due to the evolving situation surrounding COVID-19 and the announcements by Federal and State Government regarding public health and safety, Council aims to support the community in various ways:

Supporting vulnerable members of our community

During times of crisis or emergency, it is the vulnerable members of our community who are often most impacted, including the elderly and people with disabilities.

Council is asking all members of the Frankston City community to check in on anyone who is living alone, is elderly or who has special needs. It is everyone’s responsibility to make sure vulnerable neighbours, friends and family are well taken care of until the immediate threat passes.

Care packages

Victorians in mandatory self-isolation running short on food and unable to have any dropped-off by friends are now eligible for a food and personal care package, with a two weeks' supply of items like long-life milk, pasta, canned fruit, cereal and sugar, as well as some personal care items. People wishing to request a pack should phone Victoria’s dedicated Coronavirus hotline:1800 675 398 For more information visit the Premier's website.

Council support services

Council’s Community Care Team is working hard to ensure our usual support for vulnerable communities remains unchanged. The team is also adapting and increasing support where required. Community Care staff will be identifying the more vulnerable clients within our service and making phone contact with these clients between services to ensure their wellbeing.

Community Care is currently supporting clients as usual with In Home Services, including:

  • Domestic assistance
  • Personal care (including showers and shopping)
  • Respite care
  • Meals on Wheels

Direct Care staff supporting in the home are being updated to any changes through their Team Leader, to ensure they are informed and able to support their clients.

Volunteers supporting Meals on Wheels have been provided with current information and are supported by informed staff in managing meal delivery, so this critical service continues to support our community ongoing.

We have also provided Direct Care staff and volunteers with links to valuable learning tools to support carers in their role.  All carers and clients are encouraged to call the office if they have any queries regarding In Home Services.  For any significant changes to clients care needs, phone: MyAgedCare 1800 200 422.

Family Violence Support Services

We all deserve to feel safe. As a community there is help, advice and resources for anyone in need. If you are in immediate danger call 000.

Visit the following resources for further information and service available to you.

The Orange Door

The Department of Health and Human Services



White Ribbon Australia

Changes to our regular support services

We are accommodating changes to our assisted shopping service, where clients are finding it difficult to source essential items. 

Some clients have needed to change their usual shopping schedules, to fit in with new allocated supermarkets’ opening times for older residents and residents with disabilities.

Suspended services

Planned Activity Group (PAG) programs and Community Bus (CB) have been suspended. Community Care has been able to support clients to find alternative options if needed, so that no clients have been compromised through this change.

We have also received some service cancellations, where clients choose to manage themselves or have family support while social distancing is in place or a client feels at risk if interacting within the community.

Local community support organisations

Frankston City’s community support and charity organisations are continuing to operate as much as possible, however they too are working at reduced capacity to stop the spread of the virus.

These organisations are mostly staffed by volunteers and we ask that to avoid overwhelming smaller local services you direct all queries via the DHHS hotline or website where possible. See below.

Key resources

Council’s Community Care Team is currently being guided by Council’s Council Emergency Management Team, Department of Health and Human Services.

For general information and advice on coronavirus, particularly if you suspect you have symptoms, phone the Department of Health and Human Services (DHHS) direct support line: 1800 020 080. It operates 24 hours a day, seven days a week. 

Life Supports

Life Supports is a national network of counsellors and psychologists. You can find out more about our service at

You may have experienced varying impacts of the COVID-19 pandemic:

  • Hypervigilance and fear about the risk of becoming infected or transmitting the virus to vulnerable family members
  • Distress about the prospect of extended periods of enforced lockdown – particularly acute for those with pre-existing mental health conditions
  • Financial and family fears: concern about personal finances, ongoing employment outcomes, access to essential goods and medicines, education and childcare, small business impact, and uncertainty around the economy at large
  • Increasing levels of conflict within relationships and families during periods of self-isolation
  • Increased domestic violence presentations
  • Parents seeking guidance on how to talk to their children about COVID-19 and manage periods of self-isolation
  • Anxious behaviour related to obsessive monitoring of news and social media platforms
  • Uncertainty around how to manage the different messages being given about COVID-19

Life Supports has adapted our service to make our 200+ counsellors and psychologists available to support clients via phone and telehealth platforms.

Life Supports provides services 7 days a week and will provide services throughout the impact of COVID-19.  Our intake line is open 8:00 am till 8:00 pm weekdays and 9:00 am till 5:30 pm weekends. 

Online and phone counselling services are bulk-billed throughout the impact of COVID-19.

Reach out to your neighbour

You can still reach out to your neighbours while observing social distancing protocol. If you believe there my be someone living nearby who is isolated or otherwise vulnerable, register to receive a bundle of our Hi Neighbour cards. 

Simply fill the card out and pop them in the letterbox. 

Register now to receive Hi Neighbour cards.



Download a Hi Neighbour card now (4MB)

Further Information

If you suspect you may have the coronavirus disease (COVID-19), please call the dedicated hotline on 1800 675 398. Please keep Triple Zero (000) for emergencies only.  

Visit the Department of Human Health and Services website for the latest updates.


This page was last updated 2 April

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