Service Excellence Commitment
The Service Excellence Commitment is Council's commitment to the community. Customer Service is not a department, it is an attitude.
The organisation is committed to recruiting, inducting and training for service excellence amongst all employees.
Our Service Excellence Commitment is:
• Be there for you
• Always be polite, friendly and interested
• Make sure I listen to and understand your needs
• Communicate with you promptly and honestly
• Be responsible for ensuring we deliver on what I said we would do for you
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