Financial Hardship

While your Rates are still due on the normal due dates, we understand that many people have been impacted by COVID-19 and are experiencing financial hardship.

If you are unable to pay your rates and charges within the required timeframes or are suffering financial difficulty please contact:

The Good Shepherd

P. 1300 765 595

They provide a free and confidential financial counselling service to support Frankston City Ratepayers and Property Owners who need assistance with their financial affairs.

Council also has the below options to assist eligible Ratepayers who may be suffering from financial hardship:

Arrangement to Pay

An Arrangement to Pay is a mutually acceptable rates payment plan which allows you to make weekly, fortnightly or monthly repayments that suit your budget and ensure that your rates are paid by the end of the financial year.

If you're experiencing financial difficulty or you don't believe you will be able to make your upcoming rates payment, please visit our Apply for an Arrangement to Pay page.

Hardship Rates Relief Waiver

To assist our Ratepayers (owner occupiers of a residential property) during this difficult time, Council has introduced the Hardship Rates Relief Waiver.

The Hardship Rates Relief Waiver is a once off waiver of $200 that is available only to eligible Ratepayers (i.e owner occupiers of a residential property) who are suffering financial hardship due to Covid-19. Upon successful application the Hardship Rates Relief Waiver will be applied to your upcoming Rates Instalment for the 2021-2022 financial year.

For more information or to apply for one of these Waivers, please visit our Apply for a Hardship Rates Relief Waiver page.