COVID-19 Updates

Overview

 COVID Banner

On Tuesday 20th July, the Victorian government extended the state-wide by 7 days until 11:59 pm Tuesday 27th July:

5 reasons to leave home:

  • Shopping for essential supplies & services (including medical)
  • Care and caregiving
  • Exercise (up to 2 hours)
  • Permitted work or education (if cannot be done from home)
  • To get a COVID-19 vaccination

Exercise and shopping will be limited to a 5km radius from home.

Schools will move to remote learning (open for vulnerable children and children of essential workers only)

Intra-state travel limit:

  • Movement between metropolitan Melbourne and regional Victoria unrestricted
  • Travel to regional Victorian Alpine Resorts permitted. Visitors are recommended to have had a COVID test within 72 hours and a negative test prior to arriving in the Alpine region. Children under 12 years not included.

Face masks

  • Face masks must be carried at all times and must be worn indoors, by anyone aged 12 years and over.
  • Face masks must be worn outdoors where physical distancing of at least 1.5 metres cannot be maintained from others (except household members or intimate partners), for example, at a busy open-air market or a bus stop.
  • You do not need to wear a mask in your own home, or if a lawful exception applies.

Private gatherings:

  • No visitors to your home (except intimate partner)

Public gatherings:

  • No more than 2 people can meet for exercise outdoors (unless from same household)

Work:

  • If you can work from home you must work from home. Authorised workers exempt.

 

If you suspect you may have COVID-19, please call the dedicated hotline on 1800 675 398. Please keep Triple Zero (000) for emergencies only. 

For the latest updates visit the Department of Human Health and Services website.

To enquire about a specific Council service please phone: 1300 322 322 or ask via LiveChat on the bottom right corner of your screen. 


COVID-19 Vaccination

Vaccination is the best way of protecting yourself, loved ones and your community against COVID-19. Safe and effective vaccines are free for everyone in Australia, including those who are not Australian citizens or permanent residents. 

It is important to be vaccinated as soon as it’s your turn and not wait. 

To be fully vaccinated, you will need two separate doses (injections) of the same vaccine. Space between doses is usually 12 weeks for AstraZeneca and 3-6 weeks for Pfizer.

After your first dose, proof of vaccination will be available to you in an immunisation history statement through myGov, or by calling Medicare on 1800 653 809.

Checking eligibility and booking a vaccination

There are 3 ways you can check eligibility for the COVID-19 vaccine and book an appointment:

  1. Call the Victorian Government Coronavirus hotline - 1800 675 398 - press 0 for interpreter service
  2. Visit the Australian Government vaccine eligibility checker or Victorian Government booking portal 
  3. Contact your GP, community health centre or trusted primary care provider

Have a pre-existing medical condition?

If you have a pre-existing medical condition and/or disability, discuss COVID-19 vaccination with your doctor (GP) before making a booking.

Your doctor will be the best person to answer any questions you may have about the COVID-19 vaccine, current medications and your health.

Vaccination Centres

In addition to bookings, some vaccination centres accept walk-ins. Currently walk in appointments are not available for the Pfizer vaccine. Walk-ins are still available at some sites for AstraZeneca.

Information on walk-ins and wait times may change daily so please check the list of vaccination centres to see which centres accept walk-ins and expected wait times.

Frankston Community Vaccination Hub - Bayside Centre

Level 1, Balmoral Building, Shannon Mall, Bayside Shopping Centre

Open Monday, Tuesday, Wednesday, Saturday, Sunday – 9.30am-5pm.
Open Thursday, Friday – 11.30am-7pm.

Pfizer vaccinations are strictly by appointment only. 

Walk-in appointments are available for AstraZeneca vaccinations, however booking is encouraged to avoid wait times.

Free parking is available for people getting vaccinated. Vaccination hub staff will provide you an exit pass to use as you leave. Please park in one of the Bayside Centre car parks. The closest parking is the undercover car park which can be accessed via Olsen Street St (off Beach St) or Balmoral St (off Young St).

Book Your Vaccination

No Medicare card, no worries

COVID-19 vaccines are available to everyone in Australia including people without a Medicare card, overseas visitors, international students, migrant workers and asylum seekers.

If you do not have a Medicare card, or are not eligible for Medicare, you can get your free vaccination at one of the vaccination centres.

Once you have had your vaccination, ask your vaccination provider to print a copy of your immunisation history statement for you. This will be your proof of vaccination.

Useful links and resources


Support and Wellbeing

Council understands that the COVID-19 outbreak may be stressful for people. There are options below on who can help at this time.  

Community Recovery Call Centre

Council launched the call centre referral service in April, to help impacted residents navigate and connect with the services and resources they need to recover from COVID-19. Council staff are here to help, referring residents and businesses to support services suited to their current needs.in 

If you need help finding the right support, phone: 9768 1387 for the Community Recovery Call Centre. The centre is open Monday-Friday, 8.30am-5pm.

Community Support Frankston

Community Support Frankston is a not for profit community support agency which provides services including emergency food, grocery vouchers, help with utility bills, referrals and advocacy for people who live, or work in the City of Frankston.

For a comprehensive list of support services available please look into the Community Information and Support Services Directory(PDF, 1MB)

Your Mental Health

Fear and anxiety about a disease can cause strong emotions in adults and children. Coping with stress will make you, the people you care about and your community stronger. Below is a list of organisations that can help you and the people you care about. 

Helplines & Emergency Contacts

  • Beyond Blue has put together this great information for looking after your mental health during the Coronavirus Outbreak
  • Lifeline - a national charity providing all Australians experiencing emotional distress with access to 24 hour crisis support and suicide prevention services. Click here or call 13 11 14.
  • Headspace has also put a mental health guide for young people.
  • 1800 Respect provides counselling to anyone experiencing sexual assault or domestic family violence. Click here or call 1800 737 732.
  • Red Cross has resources available for adults, including some tips on talking to your children
  • Royal Children's Hospital has helpful advice on talking to your children about Coronavirus and how to answer some common questions
  • My name is Coronavirus - This creative resource will help children learn about the Coronavirus (1MB) and depict how they feel
  • Kids Helpline - 24/7 phone and online counselling service for young people aged 5 - 25 years. Click here or call 1800 55 1800.
  • Emerging Minds is a Victorian Government resource available to support children through natural disasters, traumatic events or worries about the future
  • Gamblers Help Line is available to those experiencing gambling problems or those close to them being affected their gambling. Click here or call 1800 858 858.
  • DirectLine - confidential alcohol & drug counselling and referral in Victoria. Click here or call 1800 888 236.
  • Wellways Helpline is a free and confidential service providing mental health information, support and referral advice. Click here or call 1300 111 400.
  • National Disability Insurance Scheme (NDIS) is available to eligible people with a disability. Click here or call 1800 800 110.
  • Grief Line is a free national counselling and support telephone , SMS and video service available to people experiencing grief, loss and/or trauma. Click here or call 1300 845 745

For The Love Of Frankston

To support our community though COVID-19 and beyond Council has allocated various grants and programs for individuals, community groups, businesses and sporting clubs, as part of its $6.434 million Relief and Recovery Package.

Artists

There are a number of grants available to help artists and those working in creative industries to continue to do what they love and to deliver culturally significant work to the community.

View the full grant options available for artists

Business

Council is committed to supporting local businesses and providing important information, resources and opportunities to keep businesses informed, inspired, focused and resilient. 

We understand local operators from a range of industries such as hospitality, education, property, services are being impacted during the pandemic and each department is working hard to provide innovative incentives and develop recovery programs to support business continuity.

Council is arming small business owners with information and tools on how they can plan, prepare, adapt and communicate so that they can be proactive during this time and, if possible, try to turn adversity into productivity.

Contactless Thermometers for businesses

In light of the current Coronavirus (COVID-19) environment, the Victorian Government have provided Council with a limited supply of thermometers for local businesses. These thermometers are a further preventative measure you can take on your business site. These have been made available free of charge to eligible Victorian businesses – see criteria below:

  1. Business has a registered Victorian premise (regardless of location within Victoria)
  2. Business is still operating with staff physically on site
  3. Employ at least 5 staff members who work concurrently at the same premise
  4. Business has not been able to procure a contactless thermometer from suppliers.

There is a strict limitation of 1 thermometer per business site per 20 employees. An additional thermometer is permitted for each additional 20 employees i.e. if your business employs more than 20 people, you are eligible to receive an additional thermometer.  If your business has multiple premises, you can request a thermometer for each premises.

If your business requires a thermometer, please fill in the online application form. If you are eligible, you will be notified by e-mail and we will provide details of how and when to collect the thermometer.

Community and Business Support Grant Program

Council has made a total funding pool of almost $1 million available, to help the community and local businesses continue to thrive during COVID-19 and beyond.

There are a number of grants available specifically to help local businesses grow and thrive in a challenging economy.

View the full grant options for local businesses

Council $6.434 million Relief and Recovery Package 

Council is delivering a Relief and Recovery Package as part of our Annual Budget 2020–2021, tailored to help individuals, community groups and business through COVID-19. 

Supporting our economy and employment

Rebuilding a strong local economy will be vital to Frankston City’s ongoing recovery, ultimately having a positive knock on effect to individual and community recovery. The Relief and Recovery Package includes, but is not limited to:

  • An additional $270,000 pool of ‘fast grants’ for business directly impacted by COVID-19, increasing the total Council Business Grant Program pool to $450,000
  • More than $50,000 in outreach support, information and tools for local businesses to help them plan, prepare, adapt, upskill and communicate to their customers
  • Council has moved forward our supplier payment dates, to ensure suppliers are receiving payment as quickly as possible to help with cash flow
  • $130,000 in rent relief to business operators within Council owned buildings
  • $40,000 to develop loyalty programs targeting local business and buy-local marketing campaigns.
  • Up to two hours free parking, in Council owned and managed city centre off-street car parks (commencing 1 July 2020)
  • Waiving around $160,000 worth of operational fees such as Food Act registration and kerbside trading fees

Read Council's Relief and Recovery Package summary(PDF, 893KB)

Read The breakdown of how the package will help individuals, community groups and businesses(PDF, 2MB)

Invest Frankston’s Re-opening Guide

Following the Victorian Government phased approach to the re-opening of public life, business owners may have many questions as they try to get back to business.

To help your business ease into the recovery phase, our Invest Frankston team has put together some useful resources, links and guidelines from a number of organisations such as the Victorian Government, The Victorian Chamber of Commerce and Industry, Business Victoria and the Victorian Tourism Industry Council (VTIC), so that your questions can be answered.

View the Invest Frankston Re-opening Guide(PDF, 1MB)

Please be advised all eased restrictions and the proposed dates are subject to the advice of Victoria’s Chief Health Officer and the continued and effective management of the spread of COVID-19.

Step by Step Guide

To save you having to do all the research, Council has developed a COVID-19 Step by Step Guide for Business(PDF, 2MB), to help you through the COVID-19 crises. This printable PDF takes you on a five step guide including where to go for the facts, staff support advice, financial and other support, tax incentives and other helpful advice. There is also important links to various resources.

FAQs

Council has put together a list of frequently asked questions to help you and your business find the answers you’ve been looking for. Please view the COVID-19 Business FAQs(PDF, 1MB).

Business Concierge

An essential part of the Invest Frankston Support Program is to provide a central point of contact for all business specific enquiries. By expanding Council's concierge service, Council is now able to guide businesses to external support services and respond to their individual needs during this time. This role is particularly important as businesses are finding it difficult to navigate the many communication channels and information that has recently become available. 

Submit a Business Concierge Enquiry

Privacy Statement

The information that you provide to Frankston City Council and the Business Coach will be treated as commercial-in-confidence.  Your contact information will only be used by Frankston City Council to communicate its business programs.  No information identifying you or your business will be provided to any third party unless required by law. No data identifying a client or their business or details about their business has been, or will be, sold to third parties whatsoever. Before joining the Frankston City Council Small Business Coaching Program, all coaches must sign a strict confidentiality clause. 

The Frankston Food Move

In preparation for the anticipated closure of Frankston’s hospitality industry, Council launched a new campaign #theFrankstonFoodMove. Primarily an awareness raising movement, the three month campaign encourages local residents to support local cafes and restaurants by pledging to order at least one meal a fortnight from one of the city’s amazing hospitality venues whilst maintaining safe social distancing practices.

Sign up to the Invest Frankston #theFrankstonFoodMove and pledge to order at least a meal a fortnight from one of the city’s amazing restaurants, cafes or bars.

To pledge your support visit the Frankston Food Move. By taking the pledge you will also go into the draw to win a $50 voucher to your favourite Frankston venue.

Business Mentoring

Recovery plans - Council is offering local businesses the opportunity to engage with a business coach who will support them to prepare a Business Continuity Strategy.  Strategies developed will contain all of the information businesses need to get up and running again, including a risk management plan, business impact analysis, an incident response plan, communication plan and a recovery plan.

Take your business online – Council is offering local businesses the opportunity to engage with a business coach who will support businesses to develop e-commerce and online solutions to ensure you are still able to trade whilst services are restricted.

All business coaching sessions are available via live chat platforms. For more information see our business coaching page.

Government support

Below is a list of all the support services and programs available to businesses and to support the local economy from the Victorian and Australian Governments.

Australian Government 

The Federal Government has announced a $320 billion economic plan in response to COVID-19. Initiative from the plan include:

  • Boosting cash flow for employers - Up to $100,000 to eligible small and medium-sized businesses and not-for-profits that employ people, with a minimum payment of $20,000 so they can keep operating.
  • Temporary relief for financially distressed businesses - Temporarily increasing the threshold at which creditors can issue a statutory demand on a company and the time companies have to respond to statutory demands they receive.
  • Increasing the instant asset write-off - Increasing the threshold from $30,000 to $150,000 and expanding access to include businesses with aggregated annual turnover of less than $500 million until 30 June 2020.
  • Backing business investment - A time limited 15 month investment incentive to support business investment and economic growth by accelerating depreciation deductions. 
  • Small business wage subsidy - Eligible employers can apply for a wage subsidy of 50 per cent to retain their apprentices and trainees from 1 January 2020 to 30 September 2020. 
  • Support for Coronavirus-affect regions and communities - $1 billion funding pool to assist most impacted regions during the Coronavirus outbreak and in recovery. Additionally, supporting the airline industry by providing relief from a number of taxes and charges.
  • Coronavirus Business Liaison Unit - To engage with business and provide updates to government on crucial issues 
  • JobKeeper payment for employees - A fortnightly $1,500 payment to help businesses significantly impacted by the Coronavirus cover the cost of their employees wages
  • Moratorium on evictions for six months - Rent relief and security if residential and commercial tenants are unable to pay their rent due to the Coronavirus
  • Jobs Hub website - Established the Jobs Hub website to help Australians find work, visit: https://www.dese.gov.au/covid-19/jobs-hub
  • Instant asset write-off threshold increase - From $30,000 to $150,000
  • Investment Incentive - A 15 month investment incentive (through to 20 June 2021), accelerating depreciation deductions
  • SME Guarantee Scheme - Access to working capital to help small and medium businesses, loans of up to $250,000 with initial 6 month repayment holiday, unsecured finance (no requirement to provide an asset as security for loan)
  • Mandatory SME Code of Conduct on commercial leasing - Good faith leasing principles to all commercial leasing tenancies suffering financial stress or hardship as a result of COVID-19

For more information on these Australian Government support programs, please visit: https://treasury.gov.au/coronavirus/businesses

Victorian Government

The Victorian Government has established a $1.7 billion Economic Survival Package to support Victorian businesses and workers through the Coronavirus pandemic. Initiatives from the package include:

  • Rent or mortgage support - Private arrangements can be made with your landlord. If you're experiencing difficulties, contact Consumer Affairs Victoria.
  • Payroll Tax Refund - Waiving payroll tax for the 2019-2020 financial year for businesses with annual taxable wages of up to $3 million.
  • Liquor Licence fees waived - Renewable liquor licence fees for 2020 will be waived and businesses that have already paid will be reimbursed.
  • Business Support Fund ($500 million) - A $10,000 grants towards operational costs to help keep hospitality, tourism, accommodation, arts and entertainment and retail businesses which may not be eligible for payroll tax refunds due to their size and to help them survive and keep people in work. Including businesses with a wages bill less than the payroll tax threshold of $600,000 who are participating in the JobKeeper program regardless of what sector they operate in.
  • Working for Victoria Fund ($500 million) - Displaced workers will be eligible to apply for different types of work, assistance towards skills development and facilitating job matching.
  • Land Tax Deferral - Landowners that have at least one non-residential property and total taxable landholdings below $1 million have the option of deferring their 2020 land tax payment until after 31 December 2020.
  • Fast Tracking outstanding supplier invoices - The Victorian Government will pay all outstanding supplier invoices within five business days.
  • Rent relief for commercial tenants in government buildings - For commercial tenants in government buildings.
  • Dispatch and delivery exemption - Planning exemption to allow delivery of food, drink, groceries, medicine, cleaning and personal protection products at all hours.
  • Agriculture Industry Support - Establishment of the Victorian Agriculture Industry Reference Group (phone 13 22 15)
  • WorkCover extension - Provision of six (6) additional months of weekly WorkCover payments for long term injured workers who are due to transition off WorkCover weekly payments

External resources

Below are some helpful links with tips to assist with protecting and preparing your business against COVID-19.

Community

Community and Business Support Grant Program 

Council has made a total funding pool of almost $1 million available, to help the community and local businesses continue to thrive during COVID-19 and beyond.

There are a number of grants targeted towards community groups, to ensure those providing critical support services within Frankston City can continue to do so.

View the full grant options available for not-for-profit and charitable organisations

Council $6.434 million Relief and Recovery Package 

Council is delivering a Relief and Recovery Package as part of our Annual Budget 2020–2021, tailored to help individuals, community groups and business through COVID-19.

Supporting Communities

Many Council services form a critical part of our community: keeping people connected, informed and supported. With many of these services temporarily closed or otherwise impacted, we are providing the funds to ensure continue our tradition of community support.The Relief and Recovery Package includes, but is not limited to:

  • Repurposing and expanding our community grants pool to $500,000
  • $150,000 waiver of tenancy and ground allocation fees for local sporting clubs until at least September
  • $75,000 invested in our customer service channels, to ensure our community can reach us easily any time they need
  • Continuing to support of critical library services, with free online borrowing, an expanded collection of e-resources alongside live streaming of events such as story time and author talks via our social media pages
  • $20,000 for the creation of an arts collective encouraging artists, writers and film makers to create stories, short films and to capture imagery for a community reflection piece
  • A further $50,000 to develop a creative industries and arts grant program
  • Saving our local RSL’s an extra $7,000 by waiving maintenance fees for the next 12 months

Read the Council's Relief and Recovery Package summary.

Read the breakdown of how the package will help individuals, community groups and businesses.

Community Recovery Call Centre

Council launched the call centre referral service in April, to help impacted residents navigate and connect with the services and resources they need to recover from COVID-19. Council staff are here to help, referring residents and businesses to support services suited to their current needs.in 

If you need help finding the right support, phone: 1300 322 322 and ask to be referred to the Community Recovery Call Centre. The centre is open Monday-Friday, 8.30am-5pm.

Community information and support services directory

Frankston City Council has created a directory to assist the community to locate support services which are available during these unprecedented times. 

The directory lists local, state and national agencies and community organisations who offer a range of services including financial and legal assistance, health and wellbeing support, food relief, housing and tenancy assistance and more. Please find the directory under related documents.

New support for Victorian communities to stay connected

The Victorian Government is helping communities to stay connected during the coronavirus pandemic through a new grants program to support local initiatives.

Minister for Suburban Development Shaun Leane and Minister for Regional Development Jaclyn Symes today announced the opening of applications for the Let’s Stay Connected Fund, with grants available for community organisations, local government bodies, incorporated not-for-profits and industry groups.

Grants of between $5,000 and $200,000 are available to support innovative, community-based initiatives that build connection, reduce feelings of loneliness and isolation and that can be implemented quickly – providing much-needed support across the state.

The $1.3 million fund could potentially help community groups continue to operate by adapting the way they deliver programs or events, including through online forums.

Other possibilities include support for communities to improve their digital skills and access online communication channels, or new ways for people to continue volunteering within their communities while maintaining physical distancing requirements.

The fund responds to advice from the Government’s Regional and Metropolitan Partnerships highlighting the link between social connection and community wellbeing and complements existing measures including the Victoria Together online portal that showcases the best of the state from live music and comedy to interactive exhibitions.

Victoria Together offers a vast range of resources, also including children’s activities, live streaming from the Melbourne Zoo, exercise advice and recipes.

Applications for the Let’s Stay Connected Fund are open until 31 August and applicants are encouraged to apply as early as possible at djpr.vic.gov.au/lets-stay-connected.

Supporting vulnerable members of our community

During times of crisis or emergency, it is the vulnerable members of our community who are often most impacted, including the elderly and people with disabilities.

Council is asking all members of the Frankston City community to check in on anyone who is living alone, is elderly or who has special needs. It is everyone’s responsibility to make sure vulnerable neighbours, friends and family are well taken care of until the immediate threat passes.

Care packages

Victorians in mandatory self-isolation running short on food and unable to have any dropped-off by friends are now eligible for a food and personal care package, with a two weeks' supply of items like long-life milk, pasta, canned fruit, cereal and sugar, as well as some personal care items. People wishing to request a pack should phone Victoria’s dedicated Coronavirus hotline:1800 675 398 For more information visit the Premier's website.

Food Donation Bins

Council will be managing several food donation bins across the municipality. The following locations have bins in place:

  • Coles inside the Karingal Village Shopping Centre, 110 Ashley Avenue, Frankston
  • Coles inside the Gateway Shopping Centre - 230 Cranbourne-Frankston Road, Langwarrin
  • Ritchies IGA - 280 Seaford Road, Seaford (corner Seaford Road and Frankston-Dandenong Highway)
  • Coles – 335 Ballarto Road, Carrum Downs 

Community members with the ability to spare any extra packaged long-life food items are encouraged to drop these into the bins. Please keep in mind the current COVID-19 restrictions for physical distancing and only drop packaged long-life food items when attending the shopping centres for the purpose of getting food and essential supplies. Please only donate packaged, long-life food items such as canned food (ring pull preferred) and packets of pasta. Strictly no fresh food, items with a short shelf life or any other non-food items can be left in the donations bins.

Council officers will be regularly collecting the items from the donations bins so they can be passed on to locals in need. 

Finding Healthy Food in Frankston City 

In conjunction with Peninsula Health, Council have compiled a resource to help our communities find healthy food during the COVID-19 pandemic. You can access it here (9MB).

The resource provides local and current information on:

  • Safely shopping for food
  • Alternatives to shopping at supermarkets
  • Online food subscriptions
  • How to grow your own food
  • Community gardens
  • Emergency food relief
  • Donating to charities
  • What to do with excess food
  • Bulk cook-ups
  • Reducing food costs
  • Substitutions for common foods
  • Food handling and safety  

People with disabilities

People with disability face unique challenges during this epidemic. People with Disabilities Australia are updating their website regularly to collate information and resources as well as updates on their work advocating for the needs and rights of people with disability at all levels throughout the crisis.

People with intellectual disabilities, low literacy and people from CALD communities may find the Access Easy English website helpful with explaining COVID-19 and surrounding restrictions.

People can contact the Disability Information Helpline on 1800 643 787 to talk about their concerns in relation to COVID-19. For example, people can call the Helpline if their support worker has not turned up or their provider has stopped services; or if it’s hard to get essential items like food or medications.

Further information and assistance for people with disabilities.

If you require in home support services or community access please contact our Family Health Support Service Intake Officer on 9784 1933 to discuss your needs. 

Council support services

Council’s Community Care Team is working hard to ensure our usual support for vulnerable communities remains unchanged. The team is also adapting and increasing support where required. Community Care staff will be identifying the more vulnerable clients within our service and making phone contact with these clients between services to ensure their wellbeing.

Community Care is currently supporting clients as usual with In Home Services, including:

  • Domestic assistance
  • Personal care (including showers and shopping)
  • Respite care
  • Meals on Wheels

Direct Care staff supporting in the home are being updated to any changes through their Team Leader, to ensure they are informed and able to support their clients.

Volunteers supporting Meals on Wheels have been provided with current information and are supported by informed staff in managing meal delivery, so this critical service continues to support our community ongoing.

We have also provided Direct Care staff and volunteers with links to valuable learning tools to support carers in their role.  All carers and clients are encouraged to call the office if they have any queries regarding In Home Services.  For any significant changes to clients care needs, phone: MyAgedCare 1800 200 422.

Changes to our regular support services

We are accommodating changes to our assisted shopping service, where clients are finding it difficult to source essential items. 

Some clients have needed to change their usual shopping schedules, to fit in with new allocated supermarkets’ opening times for older residents and residents with disabilities.

Suspended services

Planned Activity Group (PAG) programs and Community Bus (CB) have been suspended. Community Care has been able to support clients to find alternative options if needed, so that no clients have been compromised through this change.

We have also received some service cancellations, where clients choose to manage themselves or have family support while social distancing is in place or a client feels at risk if interacting within the community.

Local community support organisations

Frankston City’s community support and charity organisations are continuing to operate as much as possible, however they too are working at reduced capacity to stop the spread of the virus.

These organisations are mostly staffed by volunteers and we ask that to avoid overwhelming smaller local services you direct all queries via the DHHS hotline or website where possible. See below.

Key resources

Council’s Community Care Team is currently being guided by Council’s Council Emergency Management Team, Department of Health and Human Services.

For general information and advice on coronavirus, particularly if you suspect you have symptoms, phone the Department of Health and Human Services (DHHS) direct support line: 1800 020 080. It operates 24 hours a day, seven days a week. 

Family Violence Support Services

We all deserve to feel safe. As a community there is help, advice and resources for anyone in need. If you are in immediate danger call 000.

If you are experiencing family violence or know someone that is, there is help available:

Life Supports

Life Supports is a national network of counsellors and psychologists. You can find out more about our service at www.lifesupportcounselling.com.au.

You may have experienced varying impacts of the COVID-19 pandemic:

  • Hypervigilance and fear about the risk of becoming infected or transmitting the virus to vulnerable family members
  • Distress about the prospect of extended periods of enforced lockdown – particularly acute for those with pre-existing mental health conditions
  • Financial and family fears: concern about personal finances, ongoing employment outcomes, access to essential goods and medicines, education and childcare, small business impact, and uncertainty around the economy at large
  • Increasing levels of conflict within relationships and families during periods of self-isolation
  • Increased domestic violence presentations
  • Parents seeking guidance on how to talk to their children about COVID-19 and manage periods of self-isolation
  • Anxious behaviour related to obsessive monitoring of news and social media platforms
  • Uncertainty around how to manage the different messages being given about COVID-19

Life Supports has adapted our service to make our 200 counsellors and psychologists available to support clients via phone and telehealth platforms.

Life Supports provides services 7 days a week and will provide services throughout the impact of COVID-19.  Our intake line is open 8:00 am till 8:00 pm weekdays and 9:00 am till 5:30 pm weekends. 

Online and phone counselling services are bulk-billed throughout the impact of COVID-19.

Reach out to your neighbour

You can still reach out to your neighbours while observing social distancing protocol. If you believe there my be someone living nearby who is isolated or otherwise vulnerable, register to receive a bundle of our Hi Neighbour cards. 

Simply fill the card out and pop them in the letterbox. 

Register to receive Hi Neighbour cards 

hineighbourcard.jpg

Download a Hi Neighbour card(PDF, 4MB)

Individuals

Community and Business Support Grant Program 

Council has made a total funding pool of almost $1 million available, to help the community and local businesses continue to thrive during COVID-19 and beyond.

There are a number of grants available to help individual residents deliver important community services.

View the full grant options available for individual applicants

Council $6.434 million Relief and Recovery Package

Council is delivering a Relief and Recovery Package as part of our Annual Budget 2020–2021, tailored to help individuals, community groups and business through COVID-19.

Supporting Individuals

We understand that many individual residents are experiencing financial hardship as a result of COVID-19. Council is committed to supporting anyone under additional financial strain to make it through this difficult time. The Relief and Recovery Package includes, but is not limited to:

  • A total of $1.2 million to provide rate relief, see below for more information.
  • $50,000 to support cleaning of the city’s community shower service
  • $30,000 to deliver care packages to our city’s elderly and isolated residents and providing regular phone checks in to see what other support they may require
  • $30,000 to assist students to purchase essential study materials
  • $270,000 worth of staff redeployment support to assist with increased community needs
  • $300,000 to Community Support Frankston, to purchase food and equipment from local suppliers

Read the Council's Relief and Recovery Package summary.  

Read the breakdown of how the package will help individuals, community groups and businesses

Rates Relief

Council has provided a $1.2 million Rates Relief Package to support owner/occupiers during COVID-19.

While your rates are still due on the normal payment dates, we understand that many people have been impacted by COVID-19 and therefore Council has made the following changes to their Rates Service:

  • Penalty interest is suspended until 30 September 2020
  • Upon successful application, eligible ratepayers (i.e owner occupiers of a residential property who are receiving JobSeeker payments) will have access to a once off Rates Relief Waiver
  • Council will not be pursuing any new legal action regarding unpaid Rates until 30 September (legal action that is already underway will continue to proceed)
  • If you’re unable to pay your rates on time you can apply for an Arrangement to Pay

For more information, see Rates Relief.

Community Recovery Call Centre

Council launched the call centre referral service in April, to help impacted residents navigate and connect with the services and resources they need to recover from COVID-19. Council staff are here to help, referring residents and businesses to support services suited to their current needs.in 

If you need help finding the right support, phone: 1300 322 322 and ask to be referred to the Community Recovery Call Centre. The centre is open Monday-Friday, 8.30am-5pm.

Government Support Programs

Below is a list of all the support services and programs available to individuals and families from the Victorian and Australian Governments.

Australian Government

  • Free Child Care for parents - If you have children currently enrolled in a Child Care facility. Find out more here.
  • Income support for individuals - Payments of $550 per fortnight for existing and new recipients of JobSeeker, Youth Allowance Jobseeker, Parenting, Farm Household and Special Benefit payments/allowances/benefits.
  • Payments to support households - Two separate payments of $750 to social security, veteran and income support recipients and eligible concession card holders.
  • Temporary early release of superannuation - Allowing individuals affected by the Coronavirus to access up to $10,000 of their superannuation in 2019-2020 and a further $10,000 in 2020-2021.
  • Temporarily reducing superannuation minimum drawdown rates - A temporary reduction by 50 per cent for account-based pensions and similar products for 2019-2020 and 2020-2021 supporting retirees by reducing the need to sell investment assets to fund minimum drawdown requirements.
  • Reducing social security deeming rates - A 0.75 point reduction in upper and lower social security deeming rates to support income support recipients and Age Pensioners.
  • JobKeeper payment for employees - A fortnightly $1,500 payment to help businesses significantly impacted by the Coronavirus cover the cost of their employees wages
  • Moratorium on evictions for six months - Rent relief and security if residential and commercial tenants are unable to pay their rent due to the Coronavirus
  • Early Childhood Education and Care Relief Package - Payments will be made directly to providers until 30 June 2020

For more information on these Australian Government support programs, please visit: https://treasury.gov.au/coronavirus/households

Victorian Government

  • Emergency Relief Packages - Food and personal care packages for those in mandatory self-isolation
  • Free accommodation for hospital workers and paramedics - Access to free accommodation for workers responding to COVID-19
  • Free kindergarten - Allowing kindergartens to continue operating for essential workers and vulnerable children
  • Remote learning for term 2 - Laptops and internet access will be supplied to children who need it to continue learning remotely during term 2
  • Dispatch and delivery exemption - Planning exemption to allow delivery of food, drink, groceries, medicine, cleaning and personal protection products at all hours.
  • Crisis accommodation - Short-term accommodation to assist women and children to escape family violence. Call Safe Steps on 1900 015 188 or visit safesteps.org.au
  • Safe housing for homelessness - Accommodation to enable those experiencing homelessness to safely isolate if positive for COVID-19 or to avoid infection.
  • Foster and kinship carer support - A one-off $600 payment to foster and kinship carer for every child 
  • First Home Owner grant extensions - $20,000 FHOG to people buying or building a new home in regional Victoria extended for an extra 12 months (mid-2021)
  • Telehealth appointments - Remote consultations for Royal Children's Hospital appointments

Phone Victoria's dedicated Coronavirus hotline on: 1800 675 398

Other individual support 

  • If you are experiencing housing insecurity or homelessness, contact the Department of Health and Human Services.
  • For financial counselling, including advice on managing debt, contact the free and confidential National Debt Helpline by calling 1800 007 007. Or visit MoneySmart for advice to help you manage your money.
  • For those experiencing domestic violence, please contact 1800 RESPECTMensline Australia and the Men's Referral Service also offer support to people using violence.
  • Lifeline offers personal crisis support services. Call 131 114 at any time. Kids Helpline is a free service for young people aged 5 to 25. Kids, teens and young adults can call 1800 551 800 at any time.
  • Those on a low income may be eligible to apply for a 'No Interest Loan'. For more information and details on how to apply, visit Good Shepherd Microfinance.
  • Many banks are offering home loan repayment and personal loan repayment relief. Contact your bank directly to discuss your personal financial options to assist during this time.

Sporting Clubs

Community and Business Support Grant Program 

Council has made a total funding pool of almost $1 million available, to help the community and local businesses continue to thrive during COVID-19 and beyond.

There are a number of grants available to help sporting clubs, including assisting disadvantaged young residents to enjoy the benefits of local sport.

View the full grant options available for sporting clubs

Students

Community and Business Support Grant Program 

Council has made a total funding pool of almost $1 million available, to help the community and local businesses continue to thrive during COVID-19 and beyond.

There are a number of grants available to help secondary and tertiary students to reach their potential, including assistance with school supplies and fees for tertiary students and help 

View the full grant options available for students


Face Masks

From 11:59pm on Wednesday, 14 July 2021, if you live in Victoria.

  • Face masks must be carried at all times and must be worn indoors, by anyone aged 12 years and over.
  • Face masks must be worn outdoors where physical distancing of at least 1.5 metres cannot be maintained from others (except household members or intimate partners), for example, at a busy open-air market or a bus stop.
  • You do not need to wear a mask in your own home, or if a lawful exception applies.

More Information

Mask Distribution 

Frankston City Council has been provided with disposable and reusable masks from Department of Health and Human Services (DHHS) for distribution to vulnerable members of our community. The masks are being provided to agencies that deliver services and support vulnerable people to help slow the spread of COVID-19.

Who will masks be distributed to?

Vulnerable Victorians
People over the age of 12 years who are being actively managed for the following chronic conditions:

  • Poor immunity
  • Heart disease, diabetes and stroke
  • Obesity
  • Chronic lung disease
  • Alcohol and drug dependency
  • Frailty
  • People living in public housing, in crisis accommodation, or who are homeless
  • People living in rooming houses and supported residential services
  • People living with disability
  • People with other needs including alcohol and drug issues, including those attending primary and secondary needle and syringe programs
  • People experiencing mental health
  • People experiencing family violence
  • Young people in residential facilities, and those receiving other health and human services
  • Young people with health and/or social issues that make them vulnerable
  • Young people living in mandatory facilities
  • Aboriginal people
  • Refugee and asylum seekers (including temporary visa holders).

If you would like to discuss your need for masks or you believe you meet the above criteria for free masks then contact the Community Recovery Call Centre on  1300 322 322 Monday to Friday 8.30am to 5.00pm.


Resources

How to safely wear a Face Mask - Brett Sutton

 

 


Public Facilities and Public Spaces 

Due to the evolving situation surrounding COVID-19 and the announcements by Federal and State Government regarding public health and safety, Council facilities and public spaces are affected at least until Tuesday 20 July 2021.

Council Facility/Public Space Status Notes
Customer Service Centres Closed
Residents can still contact Council via telephone, live chat, email and social media
Frankston City Libraries  Closed Click and collect services only. 
Frankston Arts Centre
Closed
Frankston Visitor Information Centre
Closed More information
Frankston Regional Recycling and Recovery Centre (FRRRC)
Closed QR sign-in codes in place.
The Treasure Chest Resale Shop Closed QR sign-in codes in place.
Ballam Park Homestead
Closed  
Frankston Indigenous Nursery
Closed  
Community Centres
Closed

Please contact your community centre for further details. 

For any information about  Maternal and Child Health services and Immunisation sessions please contact 9784 1756.

Community Halls
Closed Limitations in place. 
Peninsula Aquatic and Recreation Centre (PARC)
Closed More information
Frankston Memorial Park
Open Funerals: Permitted with no more than 10 people (and those necessary to conduct the funeral)
Frankston Park
Closed Temporarily closed to the public due to ongoing issues with vagrancy and vandalism at the site. 
Beach & Waterfront
Open In line with State Government restrictions.
Boat Ramps - Olivers Hill & Kananook Creek
Closed More information
Piers & Jetties
Open  In line with State Government restrictions.
Skate Parks
Closed Any breaches or offending persons can be reported to Victoria Police by calling 131 444. 
Playgrounds
Open Maintain social distancing, wear a mask (except under 12 yo or medically exempt) and adhear to State Government guidelines. 
Breaches or offending persons can be reported to Victoria Police by calling 131 444. 

Busking Permit Application

As part of the changes to protect our community and in response to the Coronavirus (COVID-19) pandemic, Busking Permits will not be issued until further notice as well as current buskers are not allow to perform as per current government guidelines. Thank you for your understanding.


Council Services

Due to the ongoing situation surrounding COVID-19 and the announcements by Federal and State Government regarding public health and safety, the following Council services may be affected. 

Services Impacted

Aged Services

  • Assessments to access required in home support services by default will be completed via phone. If you require a face-to-face assessment, please discuss with our Assessment Intake Officer at time of booking
  • Planned Activity Group – Bus outings are suspended until further notice – other modes of social support are in place
  • Community Transport Bus -  suspended until further notice
  • In home services: Personal Care, Home Care and Unescorted Shopping services continue to be delivered with adjustments to support both Client and Staff safety at this time (Escorted Shopping and Respite Care suspended at this time)
  • Home Maintenance – Services running with requests attended to on a priority basis
  • Pot Luck Program cancelled until further notice
  • Recruitment for new Volunteers is currently on hold – any enquiries please contact Team Leader Positive Ageing 9784 1324

Kindergartens

For further information reading the opening times, please contact your kindergarten directly. 

 

Playgroups

Cancelled. For further details regarding how the coronavirus has impacted your playgroup please contact your local playgroup.

Youth Services

All face-to-face programs have been cancelled including:

  • Frankston Youth Service events
  • Drop In programs
  • Outreach
  • L2P Program
  • Recording Studio (FrEEZA)

If you have provided a payment for any activities, we will be in contact with you to reimburse your payment as soon as possible.

Community Centres

Closed.

Please contact your community centre for further details.

For any information about Maternal and Child Health services and immunisation sessions at these centres please contact 9784 1756.

Frankston Regional Recycling and Recovery Centre - FRRRC

Closed from Friday 16 July with QR sign-in codes in place. 

Click here for further details.

Treasure Chest::Closed from Friday 16 July with QR sign-in codes in place.  

Busking Permit Applications

As part of the changes to protect our community and in response to the Coronavirus (COVID-19) pandemic, Busking Permits will not be issued until further notice as well as current buskers are not allow to perform as per current government guidelines. Thank you for your understanding.

Services Not Impacted

Maternal and Child Health Services

Council’s Maternal and Child Health services will be operating under guidance from DHHS in line with coronavirus (COVID-19) restrictions.

  • If you have any questions please call 9784 1756 and request to speak to an MCH nurse

If you have an appointment scheduled and are unwell, we ask that you call 9784 1756 to reschedule your appointment.

Immunisation

All sessions are now by appointment only.

To book an appointment for any immunisation session, phone MCH Central Booking: 9784 1756

Waste and Recycling

Council's waste and recycling collection service continues, however household bin collection has commenced 30 minutes earlier than usual to allow our service provider to stagger start times of staff in order to exercise social distancing. 

To reduce manual handling of bins, it would be helpful to place your bin for collection in a spot that won’t be blocked by parked cars, such as your driveway and close to the kerbside so the arm of the truck can reach it easily.

Please continue to put your bins out the night before collection. 

Street Sweeping Service

Council's Street Sweeping service is operating as normal. Please check back here for any future updates.

Meals on Wheels

Meals on Wheels – continues to be delivered to eligible residents. Please contact our Intake Officer to enquire on 9784 1933

 


Council Meetings

Due to the evolving situation surrounding COVID-19 and the announcements by Federal and State Government regarding public health and safety, we encourage residents to watch via online live streaming, ongoing until further notice. Thank you for understanding and support.

Please visit our Council Meetings page for more details.


How To Contact Us

Due to the ongoing situation surrounding COVID-19 and the announcements by Federal and State Government regarding public health and safety, Council strongly recommends the below methods of contact for all enquiries:

 Contact Channel Information
Live Chat

Chat online to one of our team members between 8.30am-5pm

Note: Google Chrome, Firefox and Safari are the most suitable web browsers for live chat feature

Email info@frankston.vic.gov.au
Telephone Call us on 1300 322 322 to speak with one of our customer service officers.
Social Media You can keep up to date and message us on our social media channels
Online 

Our online systems are still functioning as normal, you can;

Visit Us From Friday 16 July, our Customer Service Centres in Frankston (Civic Centre), Seaford and Langwarrin will be closed until at least Thursday 22 July, pending COVID-19 restrictions.
Media Enquiries communications@franskton.vic.gov.au.
Youth Services

Phone: 9768 1366

Email: youthcentral@frankston.vic.gov.au

Social Media: Facebook and Instagram

Frankston Libraries libraryenquiries@frankston.vic.gov.au
Frankston Arts Centre

Phone: 9784 1060

Email: thefac@frankston.vic.gov.au

Social Media: Facebook and Instagram


Live Transmission Tracker

Live tracker

View the latest daily infection rates by state, city or local government area via the link below.

Exposure Sites

The Victorian Government publish an up to date list of exposure sites at the dedicated COVID-19 website. You can view the list via the link below. 

Testing locations

Please visit the Department of Human Health and Services website below.

Further information

For more details about the current situation, latest case numbers and related information, please click here to visit the Australian Government Department of Health.


Community Awareness Resources

We must work together to stop the spread of Coronavirus in our community.  

Below is a range of Frankston specific awareness resources that can be downloaded, printed, emailed to customers or shared via social media channels.

 dhhs15_regionaltesting_staticsocialtiles_gettestednow_frankston_r0a.jpg

Key Messages  

  • COVID-19 is still with us and can spread quickly.
  • Please help to slow the spread of COVID-19 by staying at home, not having visitors into your home, and by complying with the restrictions in place.
  • Please get tested – this helps to keep you and your family safe
  • Getting tested is safe and free for everyone. This includes people without a Medicare card, such as visitors from overseas, migrant workers and asylum seekers.
  • If you are unwell, please stay home 
  • Support is available. If you are worried about losing wages, you may be eligible for a $450 payment.
  • If you test positive or are a close contact of someone who tests positive, a $1500 payment is available, so you can stay at home
  • Please ask anyone who is concerned to call the COVID-19 hotline 1800 675 398

Please note for the most up to date information, including information about the latest restrictions visit dhhs.vic.gov.au/coronavirus

Translated resources

Translated versions of these resources are available on the DHHS Website.