Community Satisfaction Survey

The annual Community Satisfaction Survey measures the perceived importance of Council’s services and facilities to the Frankston City community. The survey helps Council to identify current issues that matter to residents and whether residents believe Council is meeting these needs. The survey also measures community perception of key issues, such as safety, traffic and parking, and measures any perceived change in our overall performance.

Results are used during our annual budget planning and help us to develop plans and policies that best meet the community’s needs. The survey was conducted by an independent social research company, Metropolis Research, with 811 households over May and June in 2021. Due to COVID-19 restrictions this year the survey moved from personal face-to-face interviews to telephone interviews. 

2020-2021 Results(PDF, 7MB)

2020-2021 Summary of Results