Where can I find a pedal-assisted e-bike?
There will be over 30 convenient, incentivised and dockless parking stations across the municipality that will be visible to riders in the Neuron app.
Where do I park the e-bike when I am finished using it?
The pedal-assisted e-bikes can be parked in any location within the designed riding zone, however we would encourage riders to return the e-bikes to one of the 30+ convenient, incentivised and dockless parking stations across the municipality that will be visible to riders in the Neuron app.
Is there a designated riding area?
Yes. The initial 12 month trial incorporates Seaford, Frankston North, Frankston, Frankston South. If the trial is a success, we would hope to bring additional pedal-assisted e-bikes to Skye, Sandhurst, Carrums Downs, Baxter, Langwarrin and Langwarrin South.
Why isn’t my suburb included in the designated riding area?
We have a set number of e-bikes during this 12 month trial period. Spreading the bikes too thinly throughout the Municipality will result in a poorer user experience if people cannot access a bike.
We have initially identified a zoned area which has the highest probable chance of usage, but we do have the opportunity to move into additional locations depending on customer demand.
We will be constantly monitoring and adjusting the riding zone throughout the trial, with feedback from users and the wider community.
What happens if I ride outside of the designated riding areas?
The pedal-assisted e-bikes cannot be ridden out of the geo-zoned riding areas within the boundaries of Frankston City. Should a rider approach a no-riding zone the motor will safely shut down. The motor will automatically re-activate once the bike is back within the geo-zoned riding area.