Accessibility

Frankston City Council's website has been designed to meet the accessibility needs of our community. Below are a list of features and conventions we have implemented to ensure that our residents can view our information easily and effectively.

W3C's WCAG2.1

Frankston City Council recognises the importance of making its website accessible to as many people as possible. Its goal is to comply with the accessibility standards at level AA as covered in The World Wide Web Consortium Web Content Accessibility Guidelines 2.1 (W3C’s WCAG 2.1).  

Some of the W3C's WCAG 2.1 features are still being implemented on this site. If you have any questions, concerns, or feedback please contact the Frankston City Council on 1300 322 322 or email info@frankston.vic.gov.au.

Font Size

You can increase or decrease the font-size by using your preferred browser's in-built functionality. Details on how to increase the font size for Internet Explorer, Firefox and Google Chrome are below. You will need to have your menu bar visible to follow these instructions.

How to access your Menu Bar (Internet Explorer and Firefox)

  1. Place your cursor above the website address at the very top of the page and right click
  2. Tick Menu Bar box

Font Size - Internet Explorer 7 and above

To increase the font size in Internet Explorer 7 and above

  1. Select 'View' from the menu bar top left hand corner of your browser window.
  2. Select 'text size'
  3. Select your preferred size (largest, larger, medium, small, smallest)
  4. The new font size will be applied to the Frankston City Council site.

Font Size - Firefox

To increase the font size in Firefox

  1. Select 'Tools' from the menu bar top left hand corner of your browser window
  2. Click on 'Options'
  3. Click on the 'Content' tab
  4. Change the font to your preferred size and click 'OK'

Font Size - Google Chrome

To increase the font size in Google Chrome

  1. Click on the three dots in the menu on the right hand corner of your browser window
  2. Click on the + symbol in Zoom to increase font size

National Relay Service

Frankston City Council is NRS Friendly

If you are deaf, hard of hearing and/or have a speech impairment you can contact the Council using the National Relay Service (NRS)

Most NRS call options are available 24 hours, 7 days a week.

To find the NRS call option that best suits you visit: www.communications.gov.au/accesshub/nrs

For assistance using the NRS, contact the NRS Helpdesk.

Contact details for the helpdesk are available at: www.communications.gov.au/helpdesk

PDF Downloads

We have attempted to keep PDF downloads to a minimum, however there are certain instances where PDFs are necessary. You can download Adobe Reader. All PDF files on this website open in a new window.

If you cannot access a PDF document on this page, contact Frankston Council on 1300 322 322 for more details, or for a hard copy of the document.