Active Ageing and Disability Services

The Family Health Support Services Department provides services and Information for older people, people with a disability and their carers.

Frankston City Council is currently providing services to local residents under the Home and Community Care Program for Younger People (HACC PYP) and the Commonwealth Home Support Programme (CHSP).  At Frankston City Council, our focus is on supporting residents to become more independent, active and connected within the community.  Our services aim to compliment and supplement, but not to replace what you can do for yourself.  We provide a range of services to support frail older people, people with a disability and their carers.

New Provider of Regional Assessment Service for Frankston LGA

The State Government has appointed Peninsula Health - Aged Care Assessment Service as its new provider for Assessment Services in the Frankston LGA, commencing 1st July 2022.

Peninsula Health is the major public health service for Frankston and the Mornington Peninsula. The health service delivers quality aged care services for close to 53,000 people, aged 60 and over, who are living on the Peninsula.

Frankston City Council is committed to ensuring a smooth transition of Commonwealth Home Support Program (CHSP) assessment services to Peninsula Health, with minimal impact on the community. All agencies will continue to work collaboratively to ensure residents are seamlessly supported.

If you have any queries in relation to the assessment services please contact Frankston City Council Business Support on 9768 1654.

Services Available to Assist Residents

Intake and Assessment

My Aged Care: Commonwealth Home Support Programme (CHSP)

The Australian Government has established a central point of access to the aged care system for people aged 65 and over (50 years and older for Aboriginal and Torres Strait Islander).  If you are seeking assistance to access aged care services, you will need to register with My Aged Care and undergo a series of questions with the contact centre staff to determine what level of assessment you may require.

If the contact centre staff identify that you have entry level aged care needs, a request will be sent to the local Regional Assessment Service to conduct a Home Support Assessment. The purpose of this assessment will be to holistically identify your care needs and relevant services for the support required, which will allow you to remain living at home and in the community safely.  In order to access support services funded through the Commonwealth Home Support Programme, an assessment will be required.

  • My Aged Care
    P.O. Box 210
    Balwyn 3103
    P. 1800 200 422 
    8am and 8pm weekdays 
    10am and 2pm Saturdays
    F. 1800 728 174

Referrals can be made directly by the person requiring services or by their family or health professional.

HACC Program for Younger People (HACC PYP)

The HACC Program for Younger People provides services for people with disabilities and their carers. Younger people are defined as those aged under 65 and aged under 50 for Aboriginal and Torres Strait Islander people.  The program provides a basic level of support service to help people with disability to remain living independently in their home and community.

In order to access services under this program, local residents will be required to undergo a holistic assessment to determine eligibility and assess their level of care.  As a result of this assessment, in home support services provided by Council can be implemented, in addition to referrals completed to external services providers as required.

To make a referral for HACC PYP Services, please contact our Intake Officer to discuss. Referrals can be submitted by yourself or on your behalf by family members or health professionals.

Note: Interpreters can be organised to promote client participation in the assessment process. Please advise when completing a referral for as assessment if an interpreter is required.

Referral Forms

Domestic Care

The Home Care Service assists with domestic and household tasks, Council can help with activities such as:

  • Maintaining hygiene in bathrooms, toilets and kitchens
  • Vacuuming
  • Mopping floors
  • Laundry and ironing
  • Unescorted shopping

Personal Care

The Personal Care service assists residents needing support with their individual needs which may include:

  • Showering, bathing and toileting
  • Dressing and undressing
  • Shaving and washing hair
  • Escorted shopping

Respite Care

Council acknowledges the role of Carers in our community, the Respite Care Service enables primary carers to have a break.

Respite Care can involve:

  • Assistance with personal care tasks
  • Meal preparation
  • Reading and writing letters
  • Independence and skill promotion activities
  • Monitoring and supervising
  • Social Support

Home Maintenance

Safety and security around the home is the main focus for the Home Maintenance Service.

Our friendly home maintenance staff can assist with minor repairs, maintenance and modifications to eligible Client’s homes that would usually be performed by the householder, including:

  • Installing ramps, handrails, grab rails, handheld shower fittings (following an OT referral)
  • Fixing jammed doors, handles and catches
  • Cleaning of gutters
  • Changing light bulbs
  • Installing smoke detectors and changing batteries

Meals on Wheels

Meals on Wheels is a vital service for Clients, providing nourishing meals up to seven days a week. Hot meals are delivered Monday to Friday between 11am and 1pm.  Frozen meals for weekends or public holidays are also available.

Planned Activity Groups

The Planned Activity Group Program encourages older residents to participate in activities where they can socialise and have fun with other members of the community.

Council staff and Volunteers organise regular low cost group outings, collecting clients from their homes to take them to various destinations for participants to enjoy time in a safe and friendly environment. Walking aids e.g. wheelie walkers, are accommodated, however, eligible Clients must be physically independent.

Community Transport

The Community Transport Program provides a safe, friendly and reliable service for residents in the municipality who may find accessing public or private transport difficult.

The service is door to door on a fixed timetable to a variety of places, including shopping centre, seniors clubs, Peninsula Aquatic Recreation Centre, exercise programs and Frankston Library.

Transport is not provided to meet individual appointments. A gold coin donation, payable direct to the driver, assists with the costs of running the service. Walking aids e.g. wheelie walkers, are accommodated however eligible Clients must be physically independent. 

A simple phone discussion is required to determine eligibility. Please contact our Intake Officer to discuss eligibility for Community Transport on 9784 1933.


Fees are negotiated at the time of the initial Service Provision Set up Visit and are determined in accordance with the current Victorian Home and Community Care (HACC) Program Fees Policy and the Commonwealth Home Support Programme (CHSP).

The fee set is dependent on income and an individual’s capacity to pay for the service and fees are reviewed annually.

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Contact Us

Frankston City Council
Family Health Support Services Department
PO Box 490 Frankston Vic 3199
P. 03 9784 1933 or 1300 322 322
F. 03 9784 1770


My Aged Care
 1800 200 422