Book a Hard Waste Collection

Frankston City Council provides residents with one municipal wide free hard waste collection within each financial (rating) year. The annual hard waste collection for 2020/21 financial year concluded as of May 2021. The annual collection for 2021/22 financial year will be taking place at similar timing to last financial year however we do not have any specific dates as yet available, further information for dates will be provided to residents later in the financial year, via Council’s website and each resident will also receive notification within their individual letter boxes 2 weeks prior to collection for their area like previous years. 

While the council provides one free hard waste collection per year, residents can book a paid hard waste collection at any time of the year. The paid collection allows you to dispose of household items up to 2m³ (2 cubic meters).

As part of Frankston City Council's Ratepayer Rewards, ratepayers can redeem a $25 discount on at-call hard waste collections. For more information on Ratepayer Rewards, please visit the Ratepayer Rewards pageTo apply your $25 discount you must redeem your voucher when processing your At Call Hard Waste Collection booking.

Before you book

Please ensure you read the below information before making a booking.

What can and cannot be collected?

Ensure that you are familiar with what we can and cannot collect as per the below table or by watching the video below

  • Maximum two cubic metres of hard waste
  • Please arrange into 5 separate stacks 
  • Allow clear access

Remember to place items out on the nature strip no earlier than two days before scheduled collection

What we can collect What we cannot collect
Household Furniture No Tyres, wheels or batteries
Mattresses and BedBases ( Max of 2) No fencing, rubble, soil, bricks or concrete
Clothing

No poisons, pool chemicals

Scrap Metal, Lawn Mowers,
Hot Water Systems, White Goods, Electrical Items

No asbestos, cement sheeting or sharps
E-Waste, TV's, DVD Players, Computers No gas bottles, water tanks, fuel tanks and/or fuel
Timber up to 1.5m long (Max 12 pieces) No unwrapped glass

Bundled Green Waste (no longer than 1.5m)

Branches up to 15cm in diameter

Tree Stumps to weigh less than 30kg

No household garbage or
recyclables suitable for the household bins
Carpet Rolls up to 1.5m long No untied green waste or green waste in plastic bags
No waste from industrial and commercial premises
or businesses operated from home

 

How much does a paid hard waste collection cost?

Type  Cost
Standard $180
Concession
(Pensioner or Health Care
cards holders)
$120.60 
Mattress and/or mattress base Extra $24 per mattress/base
(no extra fee for bed frames)

When will we collect the booked hard waste?

Monday is the designated collection days for this additional paid hard waste service with bookings made at least 10 days in advance.

  • If you book and pay before 5pm on a Wednesday your hard waste will be picked up the second Monday after the  booking.
  • If you book and pay after 5pm on a Wednesday your hard waste will be picked up on the third Monday after the  booking.

Please note: Hard Waste collections do not take place on Public Holidays. If your booked Hard waste collection date falls on a public holiday then it will be automatically scheduled for the following business day. If your upcoming calculated collection day is to be the 24th January 2022 - it will actually occur on the 31st January 2022.

  

Book your collection

Online

Step 1.Before you book

Familiarise yourself with what can and cannot be collected with your paid hard waste collection.

For details please read the Before you book information above or visit the What We Can and Cannot Collect page.

 

Step 2.Make an online booking

Please note: you can apply your $25 Ratepayer Reward discount whilst processing your booking below

Book your additional paid hard waste here

 

Step 3.Place items on nature strip

Please place items out the nature strip no earlier than two days before scheduled collection

Please also ensure items are placed on the nature strip as per below:

  • Maximum two cubic metres of hard waste
  • Please arrange into 5 separate stacks 
  • Allow clear access

 

Step 4.Wait for your booked hard waste collection day

Monday is the designated collection days for this additional paid hard waste service with bookings made at least 10 days in advance. 

If you book and pay before 5pm on a Wednesday your hard waste will be picked up the second Monday after the booking.

If you book and pay after 5pm on a Wednesday your hard waste will be picked up on the third Monday after the booking.

Please note: Hard Waste collections do not take place on Public Holidays. If your booked Hard waste collection date falls on a public holiday then it will be automatically scheduled for the following business day.  If your upcoming calculated collection day is to be the 24th January 2022 - it will actually occur on the 31st January 2022.

 

 

Phone

Step 1.Before you book

Familiarise yourself with what can and cannot be collected with your paid hard waste collection.

For details please read the Before you book information above or visit the What We Can and Cannot Collect page.

 

Step 2.Call our number

Please note: you can apply your $25 Ratepayer Reward discount whilst processing your booking

Phone Council on 1300 322 322 between 8.30am and 5pm Monday to Friday

 

Step 3.Place items on nature strip

Please place items out the nature strip no earlier than two days before scheduled collection

Please also ensure items are placed on the nature strip as per below:

  • Maximum two cubic metres of hard waste
  • Please arrange into 5 separate stacks 
  • Allow clear access

 

Step 4.Wait for your booked hard waste collection day

Monday is the designated collection days for this additional paid hard waste service with bookings made at least 10 days in advance.

If you book and pay before 5pm on a Wednesday your hard waste will be picked up the second Monday after the booking.

If you book and pay after 5pm on a Wednesday your hard waste will be picked up on the third Monday after the booking.

Please note: Hard Waste collections do not take place on Public Holidays. If your booked Hard waste collection date falls on a public holiday then it will be automatically scheduled for the following business day. If your upcoming calculated collection day is to be the 24th January 2022 - it will actually occur on the 31st January 2022.

Other disposal options

If your unwanted household items are reusable and in good condition, please consider donating to local charities.

Residents can also take hard waste, green waste and recyclables to the Frankston Regional Recycling and Recovery Centre (FRRRC) year-round, with many items accepted for free.

For more disposal options, please visit our A - Z Waste and Recycling Directory.