Meet our Business Concierge

What is the Business Concierge?

Our Business Concierge is a free service offered by Council to guide and assist you through the process of starting or expanding your business.

We understand that navigating through Council can be challenging and businesses may need one or more permits to start operating.  That's why we have established the Business Concierge service.

The Business Concierge can assist with:

  • providing all the information you require to open or expand your business
  • helping you to understand which permits you will require
  • completing and submitting these applications
  • providing advice on other aspects of running your business

How do I contact the Business Concierge?

Submit an online enquiry with some simple information about your business and the Business Concierge will be in touch with you within 1 business day.


Alternatively, contact Council on 1300 322 322 and ask to speak to the Business Concierge.

Interpreter Service

If you would like more information, or find it easier to speak in your own language, the free Telephone Interpreting Service is available by calling 131 450, and ask the operator to contact Frankston City Council on 1300 322 322.

National Relay Service

If you require assistance due to deafness, or if you are speech or hearing impaired you can contact us via the National Relay Service. Simply visit to access internet relay calls, captioned relay calls, calls via text message and a host of other services. You can contact us by keying in 03 9622 0200.



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