New services with service centre revamp

Thursday 18 January 2018

To help ensure our customers get the support they’re looking for in a welcoming and friendly environment, we’re upgrading our customer service centre in Langwarrin.

With over 5,000 interactions made each year, the upgrades will provide a fantastic open plan environment which will create a friendlier welcome for customers while improving amenities and safety for staff and customers.

Frankston City Mayor Colin Hampton said that Council’s customer service centres offer a wide variety of services to residents and visitors, from making payments and having questions answered to utilising computer and printing facilities.

“In the spirit of providing exceptional customer service, we’re always looking for new ways to improve the experience our customers have with us, which is why we’re investing in upgrading our customer service centres.”

As part of the upgrade, new Maternal and Child Health services will be added to the list of services provided at Langwarrin Customer Service Centre.

“Providing new Maternal and Child Health services at Langwarrin will be a great addition for local families that will support the growth, development and health needs of children from birth to five years of age,” continued the Mayor.

Langwarrin Customer Service Centre will be closed while construction is underway, Friday 2 February, reopening Tuesday 20 February.

Children’s storytime sessions will be temporarily relocated to Langwarrin Community Centre during the works. Any books loaned from Langwarrin can be returned to Frankston or Seaford Libraries.

Customers can continue to make payments and report issues online during the works by visiting frankston.vic.gov.au, using the MyFrankston App online, or by calling 1300 322 322.

Alternatively, customer service will continue to be provided at other locations such as the Civic Centre, Seaford Community Centre and Carrum Downs Library.

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