Service Excellence Commitment

The Service Excellence Commitment is Council's commitment to the community. Customer Service is not a department, it is an attitude.

The organisation is committed to recruiting, inducting and training for service excellence amongst all employees.

Our Service Excellence Commitment is:

I will

• Be there for you

• Always be polite, friendly and interested

• Make sure I listen to and understand your needs

• Communicate with you promptly and honestly

• Be responsible for ensuring we deliver on what I said we would do for you

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