Community Satisfaction Survey

Frankston City Council has released the results of the annual Community Satisfaction Survey, which show Council continues to demonstrate above average performance against the State average.

The survey was conducted by an independent research company on behalf of Local Government Victoria, with 400 randomly selected Frankston City residents interviewed by telephone. Results were scored on a scale from zero to 100.

Frankston City Council’s overall performance achieved a score of 61, outperforming the State average score of 59 and continuing the trend of the previous four years. Council’s overall direction scored 57, which was favorably higher than the State average of 51.

The community consultation and engagement score remained consistent at 57, above the Victorian State average of 54.

Advocacy scored 56, Making Community Decisions scored 58 and Sealed Local Roads scored 63. These were significantly higher scores than the State average.

Frankston performed well with questions relating to Council’s Long Term Community Outcome, Liveable City, with 90 per cent of respondents agreeing that Frankston City is liveable, an increase since 2012.

The overall image of Frankston scored 60, with 58 per cent of respondents agreeing the Frankston is safe, an increase of 6 per cent over four years.

A list of the Community Satisfaction Survey Chart 2016 Results

 This chart along with the other results are available from the Related Documents.

Contact Us

Frankston City Council
30 Davey Street
Frankston 3199
P. 1300 322 322

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