Building FAQ's

Forms and Fact Sheets

* Please note, all forms and documents referenced in this section can be located in the 'Forms and Fact Sheets' section of the building pages.

Quick Links

General Questions

Who do I contact in case of an emergency relating to a building or building work?

Frankston City Council's Building Department on 9784 1900 (during office hours) or 1300 322 322 for after hour emergencies.

What services does Frankston City Council's Building Department provide?

Services such as issuing building permits, occupancy permits, final inspection certificates, mandatory building inspections, enforcement issues (Building Notices and Orders), place of public entertainment occupancy (POPE) permits and technical advice in accordance with the Building Act and Building Regulations.

What is the difference between Town Planning and Building?

Planning relates to how land is used, managed and protected. Building generally regulates standards of construction.

For more information, please contact Town Planning on 9784 1733 or Building on 9784 1900.

 Where can I obtain/view the Building Act and Building Regulations?

How often does building legislation change?

Building legislation is frequently amended, upgraded or altered. Prior to undertaking building work, it is recommended you contact the Building Department on 9784 1900 during office hours.

Who do I consult with if I am unhappy with the building legislation?

The Building Act and Building Regulations  are State Government legislation. Should you be unhappy with the legislative requirements it is recommended you contact your local Member of Parliament.

What is Council's Building and Works Code of Conduct?

Council's Building works Code of Conduct is governed by the Infrastructure Department. The code was developed to ensure safety on building sites and protect local amenity and the environment. All Building Permits issued as of 1 June 2004 need to comply with the Code

For further information phone Frankston City Council's Asset Protection Officer on 1300 322 322.

Building Permit Questions

When do I need a Building Permit?

Buildings such as carports, verandahs, pergolas, fences, extensions, dwelling alterations, etc. commonly require a building permit in line with State Government legislation.

For further clarification see the Fact Sheet  "When do I need a Building Permit?" located on the Forms and Fact Sheets page -  or contact the Building Department on 9784 1900.

How long does it take to obtain a Building Permit?

A building permit will generally be assessed within 15 working days of the date of the application being lodged. Processing times to issue a building permit will vary according the amount and quality of information provided, and its compliance with relevant legislation.

What information is required to be submitted with a Building Permit application?

Refer to the Building Permit Application Checklist.

How do I obtain copies of plans and documents relating to my property?

This can be cost effective for you as architects and draftspersons can use and reference existing plans when preparing new proposed works plans.

Complete the 'Application Form for Building Plans and Documents'. Please note that the processing time is approximately five (5) working days, subject to availability.

How do I obtain my neighbours' contact details?

For protection works notices, report and consent applications or other issues relating to Building Legislation, complete the 'Request for Property Ownership Details'.

To obtain adjoining property ownership details for the purpose of common fencing, a request can be made, in writing, by the owner of the property with Frankston Council's Rates and Valuations Department.

Other Approvals Questions

When do I need asset protection?

Asset Protection is a requirement of Council's Infrastructure Department. For information contact them on 9784 1884.

How do I get approval for the installation or alteration to a septic tank?

Contact Council's Health Department on 9768 1317.

I want to build over an easement, what do I need to do?

Contact Council's Infrastructure Department on 9784 1884.

Which Council department processes demolitions under Section 29A of the Building Act?

Council's Town Planning can be contacted on 9784 1733.

When do I need to get approval for a Place of Public Entertainment (POPE)?

Generally where a place of public entertainment is substantially enclosed (i.e. by fences) or when an entry fee is charged for the event. 

How do I get approval to use a public space to carry out building work in a public space?

The building surveyor issuing the Building Permit can provide further information on the application for report and consent relation to public protection or similar.

Note that for protection of public issues relating to works which do not require a Building Permit, or for hoarding permits, you need to contact the Local Laws Department on 9784 1884.

Siting and Setback Questions

Where can I build on my allotment?
or
What are the setback requirements when building a single dwelling on an allotment greater than 300m2 where there are no Town Planning requirements applicable to my allotment?

Refer to the Fact Sheet for Siting Requirements.

It is also recommended to contact the Town Planning Department on 9784 1733 to establish the need for a Town Planning Permit.

What is the main criteria for assessing Applications for Report and Consent - Siting Matters?

Compliance with the Minister's guidelines must be demonstrated, in writing, for the specific regulation. Refer to the Fact Sheet - Minister's Guidelines.

How do I obtain my neighbhours' contact details?

For protection works notices, report and consent applications or other issues relating to Building Legislation, complete the Application Form for Request for Property Ownership Details.

To obtain adjoining property ownership details for the purpose of common fencing, a request can be made, in writing, by the owner of the property with Frankston Council's Rates & Valuations Department. Request for Owner Details for Fencing Purposes

Why wasn't I consulted about building works occurring on an adjoining allotment?

Pursuant to the Building Regulations adjoining property owners are not required to be notified of building works, subject to those building works achieving compliance with relevant legislation.

Can I view building plans and documents related to an adjoining property or a property that I do not own?

No. In accordance to the Building Regulations  plans and documents relating to a building permit cannot be viewed by anyone, other than the property owner.

Note that, where consent is provided in writing from the property owner, plans and documents can be viewed subject to availability.

Buying or Selling a Property Questions

How do I obtain property information when designing or buying a property/building?

View the Victorian Governments website for Property Information.

How do I obtain copies of plans and documents relating to my property?

Complete the Application Form for Building Plans and Documents. Please note the processing time is approximately five (5) working days, subject to availability.

How do I obtain the contact details of my neighbours?

For protection works notices, report and consent applications or other issues relating to Building Legislation, complete the Application Form for Request for Property Ownership Details.

To obtain adjoining property ownership details for the purpose of common fencing, a request can be made, in writing, by the owner of the property with Frankston Council's Rates & Valuations Department. Request for Owner Details for Fencing Purposes

How can I find out how old my property is?

Contact Council's Rates and Valuations Department on 1300 322 322.

Adjoining Owner / Neighbour Questions

Can I view building plans and documents related to an adjoining property or a property that I do not own?

No. In accordance to the Building Regulations plans and documents relating to a building permit cannot be viewed by anyone, other than the property owner.

Note that, where consent is provided in writing from the property owner, plans and documents can be viewed subject to availability.

Why wasn't I consulted about building works occurring on an adjoining allotment?

Pursuant to the Building Regulations adjoining property owners are not required to be notified of building works, subject to those building works achieving compliance with relevant legislation.

Common Fencing Issues

Common fencing matters are a civil matter. Where disputes arise, it is recommended that you seek legal advice. Note that Bulding Department has no involvement is common fencing matters unless as specified in the Fences page. Compliance with the siting requirements is achieved.

Should you have any questions or queries regarding boundary fencing disputes, please visit  Fencing online or if you have questions relating to the siting requirements for a fence, refer to the Fact Sheet on Fencing.

Contact Us

Frankston City Council
30 Davey Street
Frankston 3199
P. 03 9784 1900 
E. info@frankston.vic.gov.au

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