How To Pay My Rates
All Council payments can be made at any of our Customer Service Centres by EFTPOS, Cash, Cheque or Money Order. Cheques and Money Orders can also be posted.
BPay 
Contact your participating financial institution to pay from your cheque, savings or credit card account. Please note you will need to quote the Biller Code and your BPay Reference Number, as indicated on your rates notice.
Direct Debit
The direct debit option is available for payment of instalments by:
- 30th September
- 30th November
- 28th February
- 31st May
Or payment in full by 15th February.
Accounts will debited on the dates listed above, or the next business day.
Download the Direct Debit (DDR) Application Form.
Please Note: Direct Debit is not avaliable on Credit Cards.
If using the "Reply Paid" envelope provided with your Rates Notice, please note that this is for rates payments only. All Other correspondence and payments should be directed to:
PO Box 490
Frankston Vic 3199
Cheques and Money Orders (made payable to Frankston City Council) can be posted to:
PO Box 490
Frankston Vic 3199
Internet
Payments for Rates and Animal Registrations can be made through:
In person
Present your Rates or Animal Registration account at:
- Any Australia Post Office
- Customer Service Centres
Telephone
- Call 1300 721 138 to pay by MasterCard or Visa. A push button phone is required for this service. Please have your credit card details ready, together with the reference number shown on your notice and the amount to pay.
- Contact Postbillpay (Australia Post) 13 18 16
Concessions
Late payments
Financial Hardship
In the event you are unable to pay your rates and charges within the required timeframe/s, please contact Council immediately to discuss a suitable payment arrangement, otherwise legal fees may be incurred.
Applications for Financial Hardship assistance must be provided in writing, along with supporting evidence of hardship.
- Download the Financial Hardship Policy
Contact Us
For further information contact the Rates and Valuations Department on 1300 322 322, Fax (03) 9784 1094 or via e-mail correspondence@frankston.vic.gov.au.